You might have heard about all of the scams out there, and think that you are pretty scam savvy. But, the truth is, most of us aren’t, and even a simple phone call could get you caught up in a big scam.

One such scam occurs when criminals call random phone numbers and ask questions, such as “Can you hear me?” When you say “yes,” they record it. They then bill you for a service or product, and when you try to fight it, they say…but you said ‘Yes.’ Not only does this happen with private numbers, it also happens with businesses. So, you have to ask…are you aware of the possibility of scams, or are you a sitting duck just waiting to be targeted? HOWEVER, this scam is unproven. Meaning I don’t think it’s a scam at all. And the scam is that this is not a scam!

Do You and Your Staff Know What To Avoid?

Do you think your staff, or even yourself, knows what to avoid when it comes to scams?

  • It’s always a good idea to have some type of awareness program in place to teach your staff what they should avoid to avoid becoming a statistic. Phishing training and social engineering information should be a part of this.
  • Do you think you or your staff would know if they fell for a scam? To teach them, make sure to give them a general, broad view of various scams and avoid being too specific. Instead, broaden the perception they have of various attacks.
  • If someone on your team was the victim of an attack, would they even know what to do in that instance? It is important to have a “scam response plan” in place.

Reporting Scam Attacks

It is essential that your team understands how to report a scam. Whether that scam is a physical security scam, such as someone wearing a fake badge and gaining access to the facility or a cybersecurity incident.

It’s also important for you to realize that some people might not even want to report these incidents. They might not feel as if it’s a legitimate concern, or they might even feel stupid that they fell for it, so they hold the information back. Others might feel as if they are being paranoid, or feel as if it’s not a valid concern. Make sure your team realizes that we all make mistakes and you want to hear about it, no matter what.

Robert Siciliano personal security and identity theft expert and speaker is the author of 99 Things You Wish You Knew Before Your Identity Was Stolen. See him knock’em dead in this identity theft prevention video.

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