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To win the customer’s heart, insurers cannot afford to lag behind on customer-focused innovation. Throughout the claims journey they must deliver interactive, personalised experiences. Whilst there are many barriers to implementing AI and analytics effectively to drive results across customer service and claims, it is essential for winning and…Continue
Much discussed, yet often misunderstood, it’s clear that Artificial Intelligence is set to dominate the global Insurance sector for the foreseeable future – and Canada is no different. Despite being a somewhat nascent discipline within insurance, progress in silicon centres across the nation mean carriers recognize the potential of AI to cut costs, improve the customer experience and generate sustainable long-term growth.
Although currently centred around Toronto and Montreal, new…Continue
With new technologies enabling both operational efficiency and a superior customer experience, from artificial intelligence to drones and mobile customer communication methods, it is a critical time for claims executives to explore opportunities to innovate their processes. A recent survey of over 600 insurance executives found that three technologies will principally ‘transform’ claims over the next 2-5 years: automation (75.4%), artificial intelligence and machine learning (70.8%) and…Continue