Toby Henry
  • Male
  • london
  • United Kingdom
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Toby Henry is a senior consultant with Capco UK Banking practice. Toby’s expertise lies in digital and mobile transformation and innovation, where he has over 5 years of experience working with major retail banks.

Toby Henry's Blog

Get the balance right: banking security needn’t be at the expense of convenience

Posted on November 14, 2013 at 6:37pm 2 Comments

How do you get the balance right between customer service and security? The battle between banks and fraudsters is ongoing, with banks losing millions each year through fraud.

In addition, the rise of digital and mobile banking over the past few years has led to banks investing heavily in their fraud and security measures. These authentication devices alongside integrated malware detection and fraud monitoring systems can be a barrier to a satisfying, simple customer experience. How…

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