October 2019 Blog Posts (34)

Wage War on Self-Imposed Red Tape

In a 2014 Deloitte Access Economics report on red tape they reported:

"…self-imposed rules cost $21 billion a year to administer, and generate a stunning $134 billion a year…


Added by Bryan Whitefield on October 31, 2019 at 2:51am — No Comments

YouTube's Spoon Feeding Pedophiles Kids Home Videos

YouTube uses a recommendation algorithm to help people view things they’d like to see. Recently, the algorithm seemingly encouraged pedophiles (YouTube would have no way of knowing this) to watch videos of children playing at home, videos that the family members uploaded.

A report from the New York Times detailed how YouTube had been exploiting minor children through the automated recommendation system. According to the report, researchers at the Berkman Klein Center…


Added by Robert Siciliano on October 30, 2019 at 4:28pm — No Comments

Improving Regulatory Change Management in 3 Steps

Managing regulatory change is a major headache for businesses operating in industries where the regulatory framework fluctuates. The problem is that the regulations define what the business can and cannot do, and when they change, the business must change how it operates. This makes it difficult to make long-term plans and strategies, because there is always a risk that the chosen strategy may no longer be viable if the regulatory framework…


Added by Risk and Compliance on October 30, 2019 at 3:16pm — No Comments

Pest Control Technology, Innovations and Trends

Pest control is the first line of defense against bugs and rodents invading home or business, destroying property. These bugs and rodents cost hundreds or even thousands of dollars’ worth of damage. It is not easy to detect certain insects, including cockroaches and termites. These may remain hidden under floorboards and walls for long periods, eating a property's structure and leading to expensive bills for extermination and repair. Since there is no specific way to detect whether a pest…


Added by KBV Research on October 28, 2019 at 1:26pm — No Comments

Gift Cards: The Newest Scam that You Should Be Aware of

Hackers are making a lot of money thanks to phishing attacks these days, and now they are also focusing on gift card scams. One of the most notorious scam groups, Scarlet Widow, which is out of Nigeria, has been boosting its efforts to scam people with gift cards since 2015. This group generally focuses on people in the UK and US and also is known for tax scams, romance scams, and rental cons.

Are you at risk of getting scammed by Scarlet Widow? The group generally…


Added by Robert Siciliano on October 27, 2019 at 3:34pm — No Comments

USAA, AmFam, Liberty Mutual join Connected Insurance USA 2019

Connected Insurance USA Summit (Nov 20-21, Chicago) is bringing together over 700+ senior insurance leaders to redefine the future of insurance.


With over 350 executives already registered to attend, this will be the largest executive gathering for forward-thinking carriers. CEOs, COOs, CMOs, SVP and VPs from Product, Customer, Claims, Technology and Innovation know that this is the time to act and leverage innovative technology to boost…


Added by Insurance Nexus on October 25, 2019 at 1:00pm — No Comments

7 Key Imperatives to Design a Breakthrough Customer Experience

The constant advancement in technology has raised the expectations of customers in terms of their interaction with companies. This digital disruption is also forcing businesses to develop new capabilities and explore innovative ways and means to deliver improved …


Added by Mark Bridges on October 23, 2019 at 8:10pm — No Comments

Actually, It’s all about them

Two weeks ago I blogged that influencing is not about you, it’s about them. And last weekI gave…


Added by Bryan Whitefield on October 23, 2019 at 2:00am — No Comments

Making Audit Management Simpler

Audit management can be a messy business because audit managers do not have the right tools. Most audit managers must use general-purpose software like Excel and Word to accomplish the task, which further complicated the matter. There are many strategies which can be used to streamline the audit management process and it is important for all audit managers to be aware of these strategies and tools. …


Added by Risk and Compliance on October 22, 2019 at 4:45pm — No Comments

Are You Able to Maximize Impact of Customer Experience on Value Creation?

Digital-savvy startups are disrupting markets and threatening conventional businesses.  They are doing this by utilizing technology to offer new products and services and providing tailored yet uncomplicated experiences for their customers.

Likewise, large traditionally-run firms will have to keep evolving their Customer Experience approaches to secure additional avenues of revenue and to stay competitive. …


Added by Mark Bridges on October 21, 2019 at 8:05pm — No Comments

Medical Identity Theft: 12 Million Patients Breached

Quest Diagnostics is a US-based company that provides medical testing services, and announced that it used third-party billing collection companies that were hit by a severe data breach. In fact, about 11.9 million Quest customers were affected.

The compromised information could include personal data of the patients, including Social Security numbers, as well as medical and financial information. However, laboratory test results aren’t included in the…


Added by Robert Siciliano on October 19, 2019 at 8:00pm — No Comments

The 7 Fundamentals of Innovation: Your Guidepost to Doing Innovation Better than the Rest

Managing innovation is an important process only a few organization can master very well.  It is because the innovation process is not fully understood or implemented and the innovation culture is still immature.

While Innovation Management is recognized…


Added by Joseph Robinson on October 19, 2019 at 8:26am — No Comments

Redefining the Imperative in Mergers and Acquisitions – The Target Operating Model

When organizations go into Mergers & Acquisitions (M&A), its future operating state changes. A fundamental question will arise as to what the Target Operating Model (TOM) of the resultant organization will look like.…


Added by Joseph Robinson on October 19, 2019 at 8:23am — No Comments

Need to Have High-Performing Teams? Master the Stages of Team Development

Forming a team takes time. Companies cannot expect a new team to perform well when it first comes together. Members often go through stages as they change from being a collection of strangers to a united group with common goals.

“Coming together is a beginning. Keeping together is progress. Working together is…


Added by Joseph Robinson on October 19, 2019 at 8:18am — No Comments

Learning the SKS Model and IL/IW/WI Model to Giving Effective Feedback

According to Charles Coonradt, a Management Consultant, “The failure to give appropriate and timely feedback is the most extreme cruelty that we can inflict on any human being."

The feedback project can be stressful. Many people feel fear to ask about their performance. Yet, there are strategies…


Added by Joseph Robinson on October 19, 2019 at 8:12am — No Comments

The Power of Matrix Management 2.0 – Gaining Market Leadership

Operating a Matrix Organization can be a challenging task. Complex geographical structures, cultural barriers, functional divides, conflicting barriers, and mana gement silos abound.

Matrices are often necessary though this may create uncomfortable ambiguity for employees.…


Added by Joseph Robinson on October 19, 2019 at 8:04am — No Comments

Optical Character Recognition: Digitizing The Insurance Industry

Document digitization has become more dominant with the emergence of virtualization, cloud computing, and mobile technologies. This trend is specifically noticeable across the insurance industry that has forever been dominated by the prevalence of paper documents. Insurance organizations have a never-ending chain of documents that flow in and across the organizations via a network of agents, channels, and systems.

What is optical character recognition?…


Added by KBV Research on October 18, 2019 at 1:52pm — No Comments

Actually, It’s not about you; two

Nope! It’s not bad grammar. Last week I wrote about your message not being about what you want, it's about what they want. This is another blog emphasising the point.

I recently received another example of the importance of your message not being about you. This time via a …


Added by Bryan Whitefield on October 17, 2019 at 5:37am — No Comments

Don’t Miss ECVC2019: Integrated Risk & Compliance Tracks

                            A Message From Our Partner…

Added by GlobalRiskCommunity on October 16, 2019 at 10:00am — No Comments

The Perils of Regulatory Change Management

Managing regulatory change has long been a headache for businesses in heavily regulated industries. Managing this change requires quite an investment. The business must hire regulatory experts who can interpret the regulations and tell the business how it will need to change itself to comply with the changes. The problem is that this process can be rather slow and is error prone because it is being handled…


Added by Risk and Compliance on October 15, 2019 at 6:46pm — No Comments

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