David Tang's Blog (14)

How Do We Attain Management Excellence?

In their book In Search of Excellence, McKinsey consultants Tom Peters and Robert Waterman found 8 common themes which they argued were responsible for the success of 14 identified companies of “excellence.” The framework is known as the 8 Attributes of Management Excellence. The research and theorizing of this framework was based on the …


Added by David Tang on December 28, 2016 at 2:00am — No Comments

How do we maximize Customer Satisfaction?

So, you have a robust product roadmap. It's got all the product features you need, from the most basic to the most innovative. Now, how did you prioritize these features?

And, are you sure you prioritized things correctly?

With limited resources, all organizations strive to prioritize those activities that drive the most value. This is particularly true in product development. Focusing on the right or wrong set of features can make or break your product (or even…


Added by David Tang on October 24, 2016 at 4:59pm — No Comments

How do you conduct Market and Customer Segmentation?

Segmentation.  Everyone’s doing it, but are you doing it right?  

Although segmentation should help target the right customers, it does not always bring the intended value. Inappropriately or incorrectly defined segments may lead management to make bad strategic decisions.

Market and Customer Segmentation defines a number of different groups of…


Added by David Tang on August 9, 2016 at 7:50pm — No Comments

What Makes a Value Proposition Truly Compelling?

First, let’s define Value Proposition.  Here’s what Wikipedia has to say:

A value proposition is a promise of value to be delivered and acknowledged.  Creating a value proposition is a part of business strategy. Kaplan and Norton say “Strategy is based on a differentiated customer value proposition. Satisfying customers is the source of sustainable value…


Added by David Tang on August 1, 2016 at 10:22pm — No Comments

What Is Digital Transformation?

Organizations across all industries are undertaking “digital transformation” projects. But, what exactly is it? And, are they doing it right?

At it’s core, Digital Transformation is driven by the tangible shift in the role of the technology within an organization.  No longer as purely a support function that enables business processes, technology is now capable of much more. Technology now allows for new, innovative business models (e.g. XaaS), drives sales growth, and can…


Added by David Tang on June 24, 2016 at 6:30am — 2 Comments

Brand Strategy 101. How Can You Grow Your Brand?

Based on research with almost 200,000 consumers in 40 countries, the ad agency Young & Rubicam developed a Brand Value framework called the Brand Asset Valuator (BAV).  BAV is based on one of the most extensive research programs on branding ever conducted.

Here is the essence of BAV.  Brand Value can be measured by applying understanding and analysis to 4…


Added by David Tang on April 22, 2016 at 6:41pm — No Comments

What Factors Truly Drive Transformation?

A couple decades ago, back in 1992, W. Warner Burke and George Litwan collated a number of organizational change models into one holistic view of how organizational structure and design affects change.  With this research, Burke and Litwan developed the Causal Model of Organizational Performance and Change, otherwise known as the …


Added by David Tang on March 21, 2016 at 9:18pm — No Comments

Benchmarking Basics. What Is It and How Do You Do It?

Benchmarking is a very powerful tool many organizations use to not only measure and gauge their performance against competition, but also to push themselves to be best-in-class.  Benchmarking is a source of competitive advantage and continuous improvement (Kaizen).

Wikipedia defines benchmarking as:

Benchmarking is the process of comparing one’s business processes and…


Added by David Tang on March 14, 2016 at 5:36pm — No Comments

What Leadership Qualities Drive Organizational Performance? (Hint: Trick Question.)

A few decades ago, faculty members at the University of Michigan were researching the major indicators of effective organizational performance.  What came from this research was an incredibly useful model for organizing and understanding a wide array of organizational (and individual) topics.  These include theories on Organizational Effectiveness, Corporate Culture, Leadership Competencies, Stages of Life Cycle Development, Financial Strategy, among others.

This model is the …


Added by David Tang on February 25, 2016 at 10:12pm — No Comments

The Theory of Constraints: What’s Limiting Your Organization?

The Theory of Constraints (TOC) is a methodology for identifying the most important limiting factor—i.e. constraint—and systematically improving it.  It was developed by Dr. Eliyahu Goldratt, introduced in 1984 book, The Goal.

TOC differs from traditional management views, in that traditional methods seek to make improvements throughout the…


Added by David Tang on February 25, 2016 at 10:03pm — No Comments

What Is Leadership?

Leadership is an important and relevant skill to develop for anyone--across all industries, across all corporate functions, both in and out of the office.  Michele Sancricca is uniquely qualified on this topic, having spent several decades as a leader in both the military and corporate worlds.  

I am privileged to have Michele as a personal friend.  Recently, I took the opportunity to pick his brain on the topic of Leadership.  Leadership topics discussed include leadership tools,…


Added by David Tang on January 14, 2016 at 11:30pm — 1 Comment

What Is Operational Excellence? An Overview of OpEx.

Disclaimer: Much of this article is based on the PowerPoint presentation Operational Excellence: An Integrated Business Execution System developed by Operational Excellence Consulting.

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Added by David Tang on June 2, 2015 at 11:30pm — No Comments

Top Business Frameworks Used by Management Consultants

I recently wrote this article for TheConsultantLounge.  You can read the original article here:  …


Added by David Tang on May 16, 2015 at 4:00am — No Comments

What Is Lean Management? An Introduction to Lean.

Disclaimer: Much of this article is based on the PowerPoint presentation Lean Thinking 101 developed by Operational Excellence…


Added by David Tang on May 15, 2015 at 6:00am — No Comments

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