There are 12 categories of awards, recognizing teams and leaders from across customer, claims and innovation units, as well as from product, business, brokering and leadership positions. The ‘North American Business Transformation of the Year’ category recognizes an organization who has significantly transformed how their business…Continue
Added by Insurance Nexus on August 15, 2019 at 2:35pm — No Comments
With insurance companies facing an average of 113 targeted breaches a year, it can be argued that cybersecurity is one risk the insurance industry is not prepared for. Prominent breaches, such as the Premera Blue Cross and Anthem attacks, saw a combined 90 million customer records fall into the hands of nefarious actors and the subsequent damage to…Continue
Added by Insurance Nexus on August 13, 2019 at 6:26pm — No Comments
The recent move from product-centric policy to customer-centric service is a real shift for the insurance industry with more and more carriers looking to become a partner for their customer rather than just a claims centre. With such a change in mindset there is now a sharpened focus on innovative technologies, improved services and meeting…Continue
Added by Insurance Nexus on August 12, 2019 at 2:33pm — No Comments
To some, it is magic. To insurance, it is reality. The ability to accurately discern the past and predict the future based on nothing but data points and the long-lived experience of actuaries and adjusters has served the industry well up to now, allowing insurance to become the multi-billion-dollar industry it is today. The…Continue
Added by Insurance Nexus on August 6, 2019 at 1:14pm — No Comments
CHICAGO: Insurance Nexus webinar to explore how insurance carriers can collaborate with brokers and clients to build customer-centric cyber insurance policies, July 30th, 11am ET
Cyber-crime is not new, but as the methods of nefarious actors have become more sophisticated, the defensive…Continue
Added by Insurance Nexus on July 26, 2019 at 3:49pm — No Comments
From day-to-day operations, to the very relationship between insurers and policyholders, it is no exaggeration to say that Artificial Intelligence (AI) represents the biggest potential for transformation that insurance has witnessed since the invention of the computer, even changing the very nature of the insurer-customer relationship. Insurance Nexus held a series of interviews with Canadian Insurance executives and thought leaders, to understand how they are preparing for the AI-dominated…Continue
Added by Insurance Nexus on July 23, 2019 at 1:19pm — No Comments
Insurance Nexus is delighted to announce we are bringing together key figures from OneBeacon, Canada Life and AITE Group to give you the strategies to understand your customers agenda and move towards a truly connected model. http://bit.ly/2LiQeJF
Added by Insurance Nexus on July 9, 2019 at 5:47pm — No Comments
The recent and rapid growth in cyber-crime is proving something of a double-edged sword for insurance carriers; opportunities for coverage are expanding rapidly, with PWC predicting the cyber market to grow to $7.5 billion by the end of…Continue
Added by Insurance Nexus on July 2, 2019 at 12:01pm — No Comments
To win the customer’s heart, insurers cannot afford to lag behind on customer-focused innovation. Throughout the claims journey they must deliver interactive, personalised experiences. Whilst there are many barriers to implementing AI and analytics effectively to drive results across customer service and claims, it is essential for winning and…Continue
Added by Insurance Nexus on June 18, 2019 at 2:50pm — No Comments
Ahead of this year’s Connected Claims Europe Summit (September 18th & 19th, Amsterdam), Insurance Nexus spoke to global thought leaders working in Claims (from…Continue
Added by Insurance Nexus on June 13, 2019 at 1:11pm — No Comments
Much discussed, yet often misunderstood, it’s clear that Artificial Intelligence is set to dominate the global Insurance sector for the foreseeable future – and Canada is no different. Despite being a somewhat nascent discipline within insurance, progress in silicon centres across the nation mean carriers recognize the potential of AI to cut costs, improve the customer experience and generate sustainable long-term growth.
Although currently centred around Toronto and Montreal, new…Continue
Added by Insurance Nexus on June 11, 2019 at 1:45pm — No Comments
With new technologies enabling both operational efficiency and a superior customer experience, from artificial intelligence to drones and mobile customer communication methods, it is a critical time for claims executives to explore opportunities to innovate their processes. A recent survey of over 600 insurance executives found that three technologies will principally ‘transform’ claims over the next 2-5 years: automation (75.4%), artificial intelligence and machine learning (70.8%) and…Continue
Added by Insurance Nexus on May 23, 2019 at 12:05pm — No Comments
The competition between European insurers has never been greater. As impactful technology becomes cheaper to access and more widely available, insurers must meet customer needs and demands now, or lose their customers forever; outdated products, inefficient processes and poor customer service are no longer acceptable.
Added by Insurance Nexus on May 10, 2019 at 3:48pm — No Comments
Insurance Nexus’s latest infographic reveals the viewpoints of 450+ senior claims executives on the future of this vital function, and how you can embark on a journey of transformation that leads to vital market share.
We all know that your customer demands a speedy, transparent and bespoke claims experience.
At the same time,…Continue
Added by Insurance Nexus on April 26, 2019 at 4:12pm — No Comments
Senior claims officers from two leading insurance carriers, USAA and Esurance, will participate in a live, free webinar, hosted by Insurance Nexus, on the transformative effect of Connected Claims. These leading executives will explore how they expect the new era of connected claims to deliver unprecedented business efficiency and superior customer…Continue
Added by Insurance Nexus on April 15, 2019 at 11:45am — No Comments
In a few short years, on-demand has quickly become the norm. From getting our fix of food, entertainment, shopping or even dating, the majority of our interactions have gone one way: personalised, instant, easy. So, why not insurance? Innovative insurers and agile start-ups have shown that customers are responding to customer-centric models of…Continue
Added by Insurance Nexus on April 10, 2019 at 2:06pm — No Comments
CHICAGO, IL: Kleiner, who began his leadership role at American Modern in 2016, to hold plenary keynote session on “The Strategic Value of Claims for an Insurance Company”.
From artificial intelligence to drones and mobile communications methods, advances in technology are presenting insurance carriers with new possibilities for operational efficiency, the provision of seamless customer experiences and delivery of highly personalized and relevant…Continue
Added by Insurance Nexus on April 2, 2019 at 2:54pm — No Comments
TORONTO: Leading Canadian insurers to share strategies for exceeding customer expectations in exclusive webinar, April 3rd, 10am CDT
In-step with global trends, the Canadian insurance industry is witnessing a rapid shift towards customer-centricity. In this setting, the need to understand exactly what customers want, and to then effectively deliver on this vision, from quote to claim, has never been so vital. But for legacy carriers…Continue
Added by Insurance Nexus on March 27, 2019 at 4:32pm — No Comments
Designed to recognize genuine, truly innovative and meaningful approaches to excellence in the North American insurance arena, the Insurance Nexus Awards 2019 will be presented at an exclusive ceremony being held in Chicago on September 12th, 2019.
Given the depth and pace of innovation taking place within the insurance industry, Insurance Nexus decided it is crucial to put a spotlight on the achievements of the insurance carriers, leaders…Continue
Added by Insurance Nexus on March 25, 2019 at 6:27pm — No Comments
Customer service has recently taken a central focus for insurance carriers. The exploits of digitally-native InsurTechs such as Metromile and Lemonade have demonstrated the appeal that personalized, seamless product offerings can create. In a 2019 Insurance Nexus survey, a majority of respondents felt that the customer experience would see the greatest impact from the implementation of AI.
Yet, while 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving…Continue
Added by Insurance Nexus on March 19, 2019 at 5:07pm — No Comments