- 1.Interview with Jared Connrors
Connected Claims USA has officially launched as the first fully virtual claims event and remains the world’s largest and most senior claims event (June 23-25, 2020).
As uncertainty becomes the new normal, it has never been more important for the insurance industry to pull together to support customers and claims handlers alike through this difficult time. Claims transformation is more urgently needed than ever before.
"It’s true that we’re…Continue
Added by Insurance Nexus on June 4, 2020 at 2:42pm — No Comments
Even before Covid-19 began its global march, the insurance industry was gearing up for profound change. But as the events of 2020 continue to evolve, there is growing sense of urgency for carriers to accelerate delivery of spot-on solutions for their customers.
To navigate this new era, Reuters Events is launching…Continue
Added by Insurance Nexus on May 11, 2020 at 11:54am — No Comments
Through this time of rapid change and extreme uncertainty, both customers and the claims workforce need more support and care than ever before.
How can insurers deliver the optimal experience for both employees and customers through a time of unprecedented change?…Continue
Added by Insurance Nexus on April 27, 2020 at 6:32pm — No Comments
Bank of America Merrill Lynch found in 2018 that firms with a better ESG record than their peers produced higher three-year returns, were more likely to become high-quality stocks and less likely to have large price declines or go bankrupt.
However, study by NN Investment Partners1 showed that more than half of…Continue
Added by Insurance Nexus on February 12, 2020 at 11:48am — No Comments
For insurance carriers, automation can be a dangerous game as customers demand both a frictionless, automated claims process and access to understanding claims handlers. How do you find the right balance?
With chatbots at FNOL, image analytics estimating damage more accurately than any human, and complex claims being…Continue
Added by Insurance Nexus on February 3, 2020 at 3:46pm — No Comments
With 90% of carriers actively investing in new data projects, project failure is not an option.
Artificial intelligence (AI) and machine learning (ML) have become mainstays in the insurance industry, equipping insurance companies with tools that can help them to become more…Continue
Added by Insurance Nexus on January 28, 2020 at 2:39pm — No Comments
Integrating ESG factors into investment decision making is no longer optional, it’s a must. Larry Fink’s recent letter to CEOs re-iterated that long-term decision-making is at the forefront of client demands. The talk has shifted to real investment action.
The Global Sustainable Investment alliance has valued sustainable…Continue
Added by Insurance Nexus on January 22, 2020 at 1:51pm — No Comments
The insurance industry is facing the challenges of disruption caused by the technological advancements in artificial intelligence (AI) and machine learning (ML). Insurance carriers are now able to know more about their customers than ever before. They can use data mining with AI and ML to develop compelling product offerings. Customers may…Continue
Added by Insurance Nexus on January 20, 2020 at 1:15pm — No Comments
As customer expectations have risen thanks to new platforms and products, so too has the level of technological sophistication as artificial intelligence, chatbots, drones, telematics and apps have become common in multiple industries. The insurance industry is now at a critical juncture as carriers seek to transform their claims processes, using new technologies to meet rising customer expectations and reduce costs. According to a recent survey, over 70% of insurance carriers are looking to…Continue
Added by Insurance Nexus on January 17, 2020 at 5:19pm — No Comments
As insurance carriers look to technology to meet customer demands at scale, how carriers react to competition and rising customer expectations today will define their success tomorrow. From providing bespoke products, instant customer service and real-time risk monitoring, the likes of AI, machine learning and other innovative technologies are proving the only means through which insurance carriers can meet the high demands of consumers today.
Likewise, managing the backend…Continue
Added by Insurance Nexus on January 6, 2020 at 2:46pm — No Comments
In an age where customers are demanding their Insurance Carrier be more like Amazon or PayPal with a smooth, touchless customer experience, Insurance Carriers face multiple obstacles to satisfying this demand. Chief among them is the overwhelming multitude of technologies available to reach that touchless claims goal.
77% of insurance carriers…Continue
Added by Insurance Nexus on December 6, 2019 at 12:47pm — No Comments
LONDON, 22 NOVEMBER 2019: Insurance leaders to join Insurance Nexus to discuss strategies to successfully implement insurance technology, Wednesday, December 11, 10am EDT.
It is generally now accepted that for insurance, innovation is a ‘must-have’, rather than a luxury. To attract and retain consumers…Continue
Added by Insurance Nexus on December 3, 2019 at 1:30pm — No Comments
Connected Insurance USA Summit (Nov 20-21, Chicago) is bringing together over 700+ senior insurance leaders to redefine the future of insurance.
With over 350 executives already registered to attend, this will be the largest executive gathering for forward-thinking carriers. CEOs, COOs, CMOs, SVP and VPs from Product, Customer, Claims, Technology and Innovation know that this is the time to act and leverage innovative technology to boost…Continue
Added by Insurance Nexus on October 25, 2019 at 1:00pm — No Comments
Building on its previous success, Insurance Nexus are delighted to announce the return of the Connected Insurance USA Summit, which will take place November 20-21 at the Radisson Blu Aqua Hotel, Chicago Illinois.
As new technologies from artificial intelligence to IoT technology continue to enable both operational efficiency and…Continue
Added by Insurance Nexus on September 30, 2019 at 4:30pm — No Comments
LONDON: C-level summits focusing on convergence of insurance and technology to return to London, Chicago, Toronto and Amsterdam in 2020, Insurance Nexus have just announced.
Statistical and anecdotal evidence suggest the global insurance industry is in an unparalleled state of flux; new technology has entered the market at the same time as a focus on customer-centricity has pervaded virtually every industry. Accordingly, 96% of 500 respondents to a recent…Continue
Added by Insurance Nexus on September 27, 2019 at 5:00pm — No Comments
The ability to accurately discern the past and predict the future based on nothing but data points and the experience of actuaries and adjusters has served the industry well up to now. Insurance is, after all, a multi-billion-dollar, truly global industry. While this remains the case, the landscape is now radically different to the past, thanks in part to the advent of the Internet of Things (IoT). The use of these technologies that collect, record and transmit live data has…Continue
Added by Insurance Nexus on September 18, 2019 at 1:42pm — No Comments
To address this question, and more, Insurance Nexus will be joined on Wednesday, September 8th for an exclusive webinar, Key Strategies to Deliver for Future Readiness, taking place at 11am ET. Moderator Paul Winston (Chief Operating Officer, Insurance Thought Leadership) will be joined by Scott Steele…Continue
Added by Insurance Nexus on September 16, 2019 at 2:32pm — No Comments
There are 12 categories of awards, recognizing teams and leaders from across customer, claims and innovation units, as well as from product, business, brokering and leadership positions. The ‘North American Business Transformation of the Year’ category recognizes an organization who has significantly transformed how their business…Continue
Added by Insurance Nexus on August 15, 2019 at 2:30pm — No Comments
With insurance companies facing an average of 113 targeted breaches a year, it can be argued that cybersecurity is one risk the insurance industry is not prepared for. Prominent breaches, such as the Premera Blue Cross and Anthem attacks, saw a combined 90 million customer records fall into the hands of nefarious actors and the subsequent damage to…Continue
Added by Insurance Nexus on August 13, 2019 at 6:26pm — No Comments
The recent move from product-centric policy to customer-centric service is a real shift for the insurance industry with more and more carriers looking to become a partner for their customer rather than just a claims centre. With such a change in mindset there is now a sharpened focus on innovative technologies, improved services and meeting…Continue
Added by Insurance Nexus on August 12, 2019 at 2:33pm — No Comments