To win the customer’s heart, insurers cannot afford to lag behind on customer-focused innovation. Throughout the claims journey they must deliver interactive, personalised experiences. Whilst there are many barriers to implementing AI and analytics effectively to drive results across customer service and claims, it is essential for winning and…Continue
Added by Insurance Nexus on June 18, 2019 at 2:50pm — No Comments
Ahead of this year’s Connected Claims Europe Summit (September 18th & 19th, Amsterdam), Insurance Nexus spoke to global thought leaders working in Claims (from…Continue
Added by Insurance Nexus on June 13, 2019 at 1:11pm — No Comments
Much discussed, yet often misunderstood, it’s clear that Artificial Intelligence is set to dominate the global Insurance sector for the foreseeable future – and Canada is no different. Despite being a somewhat nascent discipline within insurance, progress in silicon centres across the nation mean carriers recognize the potential of AI to cut costs, improve the customer experience and generate sustainable long-term growth.
Although currently centred around Toronto and Montreal, new…Continue
Added by Insurance Nexus on June 11, 2019 at 1:45pm — No Comments