analytics (87)

8028298283?profile=original

The competition between European insurers has never been greater. As impactful technology becomes cheaper to access and more widely available, insurers must meet customer needs and demands now, or lose their customers forever; outdated products, inefficient processes and poor customer service are no longer acceptable.

As insurance’s ‘moment of truth’, the claims process is a critical priority for insurers. Although complex, condensing ease of access, transparency, speed and quality customer servi

Read more…

Setting aside the hype of AI and delivering real value for businesses is not easy. There are so many products and services touting to include ‘artificial intelligence’ as part of their offering, with almost ‘silver bullet’ potential, that there has to be an element of sympathy with IT leaders who are tasked with deciphering what is genuinely a good product, and what is merely a product that has just been rebranded and marketed as ‘AI’ but has the same fundamental capabilities it did five or even

Read more…

8028292892?profile=original

Insurance Nexus’s latest infographic reveals the viewpoints of 450+ senior claims executives on the future of this vital function, and how you can embark on a journey of transformation that leads to vital market share.

 

We all know that your customer demands a speedy, transparent and bespoke claims experience.

At the same time, your organisation requires absolute efficiency, accuracy and flawless technological integration. Look left and right and you will know that the standard of service has neve

Read more…

Senior claims officers from two leading insurance carriers, USAA and Esurance, will participate in a live, free webinar, hosted by Insurance Nexus, on the transformative effect of Connected Claims. These leading executives will explore how they expect the new era of connected claims to deliver unprecedented business efficiency and superior customer experience.

 

Our research has revealed that carriers are already on the path towards the ‘organization-wide’ approach to Connected Claims transformati

Read more…

8028289872?profile=original

In a few short years, on-demand has quickly become the norm. From getting our fix of food, entertainment, shopping or even dating, the majority of our interactions have gone one way: personalised, instant, easy. So, why not insurance? Innovative insurers and agile start-ups have shown that customers are responding to customer-centric models of product delivery and services, available when and where they want them.

Download the 2019 sample attendee snapshot here

And yet, creating this powerful comb

Read more…

The Future of App Analytics Technology

What is App Analytics?

App analytics monitor mobile, desktop, and other device applications' performance. Companies are using software from app analytics to decide more quickly and stay informed. The introduction of new insights enhances the product, marketing, and overall profitability of businesses. Companies unlock opportunities for growth with app analytics, while they run huge risks without them.

App analytics tools provide real-time insights into the web, wearable and mobile applications' pe

Read more…

CHICAGO, IL: Kleiner, who began his leadership role at American Modern in 2016, to hold plenary keynote session on “The Strategic Value of Claims for an Insurance Company”.

From artificial intelligence to drones and mobile communications methods, advances in technology are presenting insurance carriers with new possibilities for operational efficiency, the provision of seamless customer experiences and delivery of highly personalized and relevant products.

In this race to innovate, a key battle-gr

Read more…

TORONTO: Leading Canadian insurers to share strategies for exceeding customer expectations in exclusive webinar, April 3rd, 10am CDT

 

In-step with global trends, the Canadian insurance industry is witnessing a rapid shift towards customer-centricity. In this setting, the need to understand exactly what customers want, and to then effectively deliver on this vision, from quote to claim, has never been so vital. But for legacy carriers jostling for space with the new breeds of agile start-ups and d

Read more…

Designed to recognize genuine, truly innovative and meaningful approaches to excellence in the North American insurance arena, the Insurance Nexus Awards 2019 will be presented at an exclusive ceremony being held in Chicago on September 12th, 2019.

Given the depth and pace of innovation taking place within the insurance industry, Insurance Nexus decided it is crucial to put a spotlight on the achievements of the insurance carriers, leaders and brokers driving lasting change and demonstrating exce

Read more…

Customer service has recently taken a central focus for insurance carriers. The exploits of digitally-native InsurTechs such as Metromile and Lemonade have demonstrated the appeal that personalized, seamless product offerings can create. In a 2019 Insurance Nexus survey, a majority of respondents felt that the customer experience would see the greatest impact from the implementation of AI.

Yet, while 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer

Read more…

From day-to-day operations, to the very relationship between insurers and policy-holders, it is no exaggeration to say that connected insurance represents the biggest potential for transformation that insurance has witnessed since the invention of the computer. See, for example, the ability of an insurance carrier to react to live data, in real time, and prevent a loss from occurring. From simply mitigating the effects of a loss, they now become partners in risk-prevention.

The current focus on c

Read more…

With 2018 witnessing unprecedented advances in the investment and deployment of artificial intelligence within the insurance industry, Insurance Nexus is delighted to announce that the Insurance AI and Analytics USA Summit will return to Chicago for a sixth time in 2019, welcoming more than 450 senior attendees to the Renaissance Chicago Downtown Hotel, May 2-3.

Featuring an agenda designed to tackle the biggest challenges and opportunities in AI and advanced analytics, Insurance AI and Analytics

Read more…

‘Innovation’ in insurance is no longer a luxury, it is a necessity. But to remain competitive, operationally efficient and to provide modern customers and clients with what they want, innovation demands time and dedicated resources. 

AXA, Generali, Tranquilidade and Aite Group will join Insurance Nexus for a live webinar, to discuss how leaders in innovation are both creating and implementing successful innovation strategies through the delivery of multiple initiatives across various product line

Read more…

Insurance carriers are busy building organization-wide strategies to create innovative products, leverage technology effectively and deliver real customer value – something that takes a lot of time, effort and inspiration. According to a 2018 survey of more than 400 insurance executives conducted by Insurance Nexus, 77% of North American carriers invested in AI and machine learning in 2018 (an increase on 70% the previous year), with 85% anticipating this to increase further in 2019 (up from 68%

Read more…

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return.

 

With the majority of insurance executives believing that customer experience will see the big

Read more…

It is generally accepted that for insurance to match the majority of customer-facing industries in terms of customer service, omnichannel engagement and personalized products, insurers must undertake a series of radical organizational and technological transformations.

 

Of course, to effectively acquire customers, offer them personalized products and seamless service requires careful analysis of data from which insights can be drawn. However, the chief challenge to insurers’ effective use of anal

Read more…

For too long, insurance carriers have tended to push what they have been able to produce, rather than respond to what customers have actually wanted. But things are changing. Agile start-ups and innovative insurers have demonstrated that customers are responding to products and services that match their lifestyles and inspire engagement. The imperative is on insurers to act now.

To get to the bottom of what is driving change in how insurance products are developed and targeted, Insurance Nexus su

Read more…

LONDON, UK: Insurance Nexus announces 2019 dates for world-renowned conference series focussing on transformation and technological advances for senior leaders in the insurance industry.

The insurance industry is undergoing dramatic and unprecedented changes. In recent years, data has proliferated, customer expectations have skyrocketed and technology has rapidly evolved; and so far, insurance companies are grappling with greater competition, increased regulation and the need for more investment.

Read more…

Although an often-overused term, there can be no doubt that insurance is facing significant disruption. Data is more abundant than ever, yet in many cases is unstructured, disparate and, well, very big. Customers now demand seamless, omnichannel and personalized service and with a shortage of technical expertise hitting every industry, leveraging the availability of data and the potential of technology is proving difficult.

What’s more, as first-movers begin to reap the rewards of integrating adv

Read more…

Understanding AI is non-negotiable for insurance carriers. Out of the entire spectrum of technology that have the potential to affect the insurance industry, the consensus is growing that AI is likely to have the biggest impact. The industry certainly believes this; insurance carriers’ investments in AI are increasing year-on-year, with the trend is set to continue, at least into 2019. And with good reason; Accenture’s Future Workforce Survey recently found that insurance companies that commit t

Read more…

    About Us

    The GlobalRisk Community is a thriving community of risk managers and associated service providers. Our purpose is to foster business, networking and educational explorations among members. Our goal is to be the worlds premier Risk forum and contribute to better understanding of the complex world of risk.

    Business Partners

    For companies wanting to create a greater visibility for their products and services among their prospects in the Risk market: Send your business partnership request by filling in the form here!

lead