Blog

To win the customer’s heart, insurers cannot afford to lag behind on customer-focused innovation. Throughout the claims journey they must deliver interactive, personalised experiences. Whilst there are many barriers to implementing AI and analytics effectively to drive results across customer service and claims, it is essential for winning and retaining customers in the future.

Insurance Nexus is hosting a live webinar on the 26^th June which poses fundamental questions to two leading insurers on

Ahead of this year’s Connected Claims Europe Summit (September 18th & 19th, Amsterdam), Insurance Nexus spoke to global thought leaders working in Claims (from AXA Insurance, American Modern Insurance Group, Zurich and more), to understand how they are preparing to meet exceptionally high customer expectations.

The report, The Future of Customer-Led, Technology-Driven Claims, explores how advances in technology, from artificial intelligence to drones and mobile communications methods, are enablin

Much discussed, yet often misunderstood, it’s clear that Artificial Intelligence is set to dominate the global Insurance sector for the foreseeable future – and Canada is no different. Despite being a somewhat nascent discipline within insurance, progress in silicon centres across the nation mean carriers recognize the potential of AI to cut costs, improve the customer experience and generate sustainable long-term growth.

Although currently centred around Toronto and Montreal, new government and

Diabetes is one of the major health ailment that is growing speedily within the world’s population. Thus, the espousal of smart insulin pens is crucial for safe and effective administration of insulin to diabetic patients. The major determinant pushing the development of diabetic treatment approaches are the growing diabetic population, low-cost insulin pumps, and painless injections. Smart insulin pens can be conveniently used by people with visual or motor skills deficiencies.

Smart insulin pen

With new technologies enabling both operational efficiency and a superior customer experience, from artificial intelligence to drones and mobile customer communication methods, it is a critical time for claims executives to explore opportunities to innovate their processes. A recent survey of over 600 insurance executives found that three technologies will principally ‘transform’ claims over the next 2-5 years: automation (75.4%), artificial intelligence and machine learning (70.8%) and image an

The competition between European insurers has never been greater. As impactful technology becomes cheaper to access and more widely available, insurers must meet customer needs and demands now, or lose their customers forever; outdated products, inefficient processes and poor customer service are no longer acceptable.

As insurance’s ‘moment of truth’, the claims process is a critical priority for insurers. Although complex, condensing ease of access, transparency, speed and quality customer servi

Insurance Nexus’s latest infographic reveals the viewpoints of 450+ senior claims executives on the future of this vital function, and how you can embark on a journey of transformation that leads to vital market share.

We all know that your customer demands a speedy, transparent and bespoke claims experience.

At the same time, your organisation requires absolute efficiency, accuracy and flawless technological integration. Look left and right and you will know that the standard of service has neve

Senior claims officers from two leading insurance carriers, USAA and Esurance, will participate in a live, free webinar, hosted by Insurance Nexus, on the transformative effect of Connected Claims. These leading executives will explore how they expect the new era of connected claims to deliver unprecedented business efficiency and superior customer experience.

Our research has revealed that carriers are already on the path towards the ‘organization-wide’ approach to Connected Claims transformati

In a few short years, on-demand has quickly become the norm. From getting our fix of food, entertainment, shopping or even dating, the majority of our interactions have gone one way: personalised, instant, easy. So, why not insurance? Innovative insurers and agile start-ups have shown that customers are responding to customer-centric models of product delivery and services, available when and where they want them.

Download the 2019 sample attendee snapshot here

And yet, creating this powerful comb

What is Mobile Marketing?

Mobile marketing is a multi-channel digital marketing strategy that is designed to reach a target audience via websites, emails, SMS and MMS, social and apps on their smartphones, tablets and/or other mobile devices. Mobile interferes with how people deal with brands. All that is possible on a desktop is now available on a mobile device. Much of it is accessible by small mobile displays from opening an email to visiting your Website to reading your contents. Efficient mo

CHICAGO, IL: Kleiner, who began his leadership role at American Modern in 2016, to hold plenary keynote session on “The Strategic Value of Claims for an Insurance Company”.

From artificial intelligence to drones and mobile communications methods, advances in technology are presenting insurance carriers with new possibilities for operational efficiency, the provision of seamless customer experiences and delivery of highly personalized and relevant products.

In this race to innovate, a key battle-gr

TORONTO: Leading Canadian insurers to share strategies for exceeding customer expectations in exclusive webinar, April 3^rd, 10am CDT

In-step with global trends, the Canadian insurance industry is witnessing a rapid shift towards customer-centricity. In this setting, the need to understand exactly what customers want, and to then effectively deliver on this vision, from quote to claim, has never been so vital. But for legacy carriers jostling for space with the new breeds of agile start-ups and d

Designed to recognize genuine, truly innovative and meaningful approaches to excellence in the North American insurance arena, the Insurance Nexus Awards 2019 will be presented at an exclusive ceremony being held in Chicago on September 12^th, 2019.

Given the depth and pace of innovation taking place within the insurance industry, Insurance Nexus decided it is crucial to put a spotlight on the achievements of the insurance carriers, leaders and brokers driving lasting change and demonstrating exce

Customer service has recently taken a central focus for insurance carriers. The exploits of digitally-native InsurTechs such as Metromile and Lemonade have demonstrated the appeal that personalized, seamless product offerings can create. In a 2019 Insurance Nexus survey, a majority of respondents felt that the customer experience would see the greatest impact from the implementation of AI.

Yet, while 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer

From day-to-day operations, to the very relationship between insurers and policy-holders, it is no exaggeration to say that connected insurance represents the biggest potential for transformation that insurance has witnessed since the invention of the computer. See, for example, the ability of an insurance carrier to react to live data, in real time, and prevent a loss from occurring. From simply mitigating the effects of a loss, they now become partners in risk-prevention.

The current focus on c

With 2018 witnessing unprecedented advances in the investment and deployment of artificial intelligence within the insurance industry, Insurance Nexus is delighted to announce that the Insurance AI and Analytics USA Summit will return to Chicago for a sixth time in 2019, welcoming more than 450 senior attendees to the Renaissance Chicago Downtown Hotel, May 2-3.

Featuring an agenda designed to tackle the biggest challenges and opportunities in AI and advanced analytics, Insurance AI and Analytics

‘Innovation’ in insurance is no longer a luxury, it is a necessity. But to remain competitive, operationally efficient and to provide modern customers and clients with what they want, innovation demands time and dedicated resources. 

AXA, Generali, Tranquilidade and Aite Group will join Insurance Nexus for a live webinar, to discuss how leaders in innovation are both creating and implementing successful innovation strategies through the delivery of multiple initiatives across various product line

Insurance carriers are busy building organization-wide strategies to create innovative products, leverage technology effectively and deliver real customer value – something that takes a lot of time, effort and inspiration. According to a 2018 survey of more than 400 insurance executives conducted by Insurance Nexus, 77% of North American carriers invested in AI and machine learning in 2018 (an increase on 70% the previous year), with 85% anticipating this to increase further in 2019 (up from 68%

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return.

With the majority of insurance executives believing that customer experience will see the big

It is generally accepted that for insurance to match the majority of customer-facing industries in terms of customer service, omnichannel engagement and personalized products, insurers must undertake a series of radical organizational and technological transformations.

Of course, to effectively acquire customers, offer them personalized products and seamless service requires careful analysis of data from which insights can be drawn. However, the chief challenge to insurers’ effective use of anal