Insurance carriers are busy building organization-wide strategies to create innovative products, leverage technology effectively and deliver real customer value – something that takes a lot of time, effort and inspiration. According to a 2018 survey of more than 400 insurance executives conducted by Insurance Nexus, 77% of North American carriers invested in AI and machine learning in 2018 (an increase on 70% the previous year), with 85% anticipating this to increase further in 2019 (up from 68%
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In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return.
With the majority of insurance executives believing that customer experience will see the big
It is generally accepted that for insurance to match the majority of customer-facing industries in terms of customer service, omnichannel engagement and personalized products, insurers must undertake a series of radical organizational and technological transformations.
Of course, to effectively acquire customers, offer them personalized products and seamless service requires careful analysis of data from which insights can be drawn. However, the chief challenge to insurers’ effective use of anal
For too long, insurance carriers have tended to push what they have been able to produce, rather than respond to what customers have actually wanted. But things are changing. Agile start-ups and innovative insurers have demonstrated that customers are responding to products and services that match their lifestyles and inspire engagement. The imperative is on insurers to act now.
To get to the bottom of what is driving change in how insurance products are developed and targeted, Insurance Nexus su
LONDON, UK: Insurance Nexus announces 2019 dates for world-renowned conference series focussing on transformation and technological advances for senior leaders in the insurance industry.
The insurance industry is undergoing dramatic and unprecedented changes. In recent years, data has proliferated, customer expectations have skyrocketed and technology has rapidly evolved; and so far, insurance companies are grappling with greater competition, increased regulation and the need for more investment.
Although an often-overused term, there can be no doubt that insurance is facing significant disruption. Data is more abundant than ever, yet in many cases is unstructured, disparate and, well, very big. Customers now demand seamless, omnichannel and personalized service and with a shortage of technical expertise hitting every industry, leveraging the availability of data and the potential of technology is proving difficult.
What’s more, as first-movers begin to reap the rewards of integrating adv
Understanding AI is non-negotiable for insurance carriers. Out of the entire spectrum of technology that have the potential to affect the insurance industry, the consensus is growing that AI is likely to have the biggest impact. The industry certainly believes this; insurance carriers’ investments in AI are increasing year-on-year, with the trend is set to continue, at least into 2019. And with good reason; Accenture’s Future Workforce Survey recently found that insurance companies that commit t
CHICAGO: Senior claims executives from leading insurance companies will participate in a live and free webinar hosted by Insurance Nexus, exploring whether AI can be the solution for efficient, hyper-personalized claims at scale.
As insurance’s ‘moment of truth’, the claims process is often regarded as the ‘face’ of insurance; the majority of customers’ interactions with their insurance carrier are when they are making a claim and so it is essential for carriers to make this process as easy, eff
When asked the question “do you believe that AI is transforming the insurance industry”, 94% of respondents to a 2018 study by Insurance Nexus, agreed that this is the case. Accordingly, the same survey concluded that 75% of European insurance carriers are currently investing in AI, with 64% of their Canadian counterparts the same. In respect of carriers’ drive to effectively utilize AI, Insurance Nexus are holding a webinar on Wednesday, November 14th; “Turbocharge Tech Transformation: Integrat
LONDON, UK: Insurance Nexus are developing a comprehensive report into the state of play of connected claims and the technologies currently transforming the insurance business. As a precursor to this, they are holding a survey of global insurance professionals to gauge their thoughts, opinions and predictions on the current state of the industry.
The report will contain full statistics from the survey, as well as exclusive business cases exploring computer vision, straight-through-processing and
CHICAGO: After receiving an unprecedented number of nominations from across the insurance industry, the finalists of the Insurance Innovation Awards 2018 have been revealed, Insurance Nexus have announced.
As recent research conducted by Insurance Nexus demonstrates, insurance is undergoing dramatic and industry-wide transformation. 96% of the (over 500) senior executives interviewed agreed with the statement that “carriers must transform their operations significantly to meet the needs of custo
Connected Claims Europe 2018 returns to London this October (29th & 30th) to welcome 250+ senior insurance claims executives. The event is focussed on uncovering how insurers are taking steps to re-engineer the claims function to raise operational efficiency and improve customer experience.
Now is the time for claims to realise the potential that technology offers to satisfy the high expectations of the modern client and drive operational efficiency. The claims process is changing for the better
The insurance industry is entering an age of disruption and digital transformation. Bespoke products and personalized outreach will soon be the new norm, and insurance carriers will see pivotal changes powered by AI solutions.
With new technologies enabling both operational efficiency and a superior customer experience, from artificial intelligence to drones and mobile customer communication methods, we are proud to announce that nominations have opened in 2018 Insurance Nexus Canadian Awards. T
AI and machine learning are proving to be the only methods in which organizations will meet customer demands at scale and as the race to win customers’ heart becomes tighter than ever, carriers are having to compete with tech giants for AI’s vital ingredients: talent and data.
Which is why the Insurance Analytics Canada Summit (Sep 25-26, Toronto) is bringing together the industry’s heavyweights to discuss how AI and advanced analytics can be utilized to deliver unparalleled performance, business
Over 40% of insurance carriers in Canada have not yet seen a clear return from their investments into advanced analytics (Canada’s First Insurance Analytics & AI Survey, Insurance Nexus, 2018).
Which is why Insurance Nexus is bringing Fernando Moreira (Senior Vice President of Global Insurance, Scotiabank) and Jean-François Larochelle (Director Data Lab, Intact) to discuss how to successfully deploy analytics into underwriting, distribution and claims processing, including their results and the c
According to a brand-new survey from Insurance Nexus 94% of respondents agreed that AI is going to deeply transform the insurance industry.
The message is clear. AI is going to hit insurance big time – so you need to ensure you’re prepared for the future.
One way to do this is to check out our newly released “Insurance AI & Analytics Innovation Survey”, where we quizzed 250 of the brightest minds in the European insurance community. By reading it, you’ll get the low-down on the latest trends in a
After a hugely successful two days in 2017, Insurance Nexus are delighted to announce that our Insurance Analytics Canada Summit will be returning to Toronto in 2018, September 25-26, at the Westin Prince Hotel.
Written by insurance carriers, for insurance carriers, Insurance Analytics Canada is Canada’s largest analytics summit and the only conference to focus exclusively on new strategies for embedding AI and advanced analytics in insurance. Over 300 C-level attendees will learn from the exper
According to a brand-new survey from Insurance Nexus 94% of respondents agreed that AI is going to deeply transform the insurance industry.
The message is clear. AI is going to hit insurance big time – so you need to ensure you’re prepared for the future.
One way to do this is to check out our newly released “Canada's first insurance analytics and AI survey”, where we quizzed 250 of the brightest minds in insurance. By reading it, you’ll get the low-down on the latest trends in analytics, AI a
Virtually all cyber exposure programs today are directed at addressing the cyber exposures an organization faces from its own resources and activities and from outside sources. This is necessary but not sufficient.
Why? Because most organizations also face secondary cyber exposures that they are neither aware of nor prepared to address. For example, many organizations do not manage, or own their own properties but inhabit facility space managed by someone else. That someone, generally a building
The Internet Of Things (IoT) Has Arrived - What You Should Know
by Chuck Brooks
https://www.linkedin.com/pulse/internet-things-iot-has-arrived-what-you-should-know-chuck-brooks
We have entered a new era of scientific breakthroughs and technological applications that will change life as we know it. Accelerated technological development is transforming our civilization. The pace of innovation is growing so rapidly that it is becoming exponential as each year passes.
Futurist Dr. Michio Kaku charact
