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Indianapolis, IN

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VP RA-HCC Strategy & Business Development Angela Hickman CPC, CPMA, CEDC, CPCO Vice President, RA-HCC Program Strategy & Business Development at MiraMed: A Global Services Company angelamhickman@gmail.com Summary AHIMA Approved ICD-10-CM/PCS Trainer with over 23 years of experience in healthcare, to include but not limited to, clinical research, clinical workflow management and strategic implementation of EHR's & IS/IT, program management, project management and change management methods, direct corporate compliance programs policies & procedures, clinical documentation improvement program development, legal and ethical use of electronic health records that supports continuity of care for patients while also developing best practices for organizations that are consistent with strict privacy and security standards, determining meaningful metrics for tracking and predicting quality and outcomes organization-wide, maintaining a high level of collaboration and integrity crossing all domains of healthcare. Utilizing good judgement and careful timing are critical factors in order to be of maximum service to the client and those they serve. Much attention is given to respecting the culture and needs of the client, maintaining respect and humility in my projects is non-negotiable. We are guaranteed challenges that will become opportunities to grow and develop clear lessons learned. My experience consists of Directing and Managing Projects that are multi-faceted and complex. Having the ability to realize the vision the client's convey.The goal is to manage & realize their vision through the desired outcomes, objectives, resources, budget and expectations.in order to exceed client expectations. I have provided education for over 5,900 providers and developed 44 specialty and sub specialty training's on ICD-10-CM/PCS, presenting on ICD-10-CM/PCS for organizations like HBMA, AAPC, HFMA, ASPSP, IRHA, IHIMA, NAPPP and others. I am member and participant of several professional organizations, including PMI, HCCA, AHIMA, AAPC, HIMSS, HBMA, EWHC, WEDI, AAOE, and IRHA. and have served on the 2012-2013 IHIMA Board of Directors as ICD-10 Task Force co-chair. Experience Vice President RA-HCC Strategy & Business Development at MiraMed: A Global Services Company April 2016 - Present (3 months) Director of Clinical Operations and Programs at The Zica Group January 2016 - April 2016 (4 months) Senior Management Consultant at Culbert Healthcare Solutions April 2013 - January 2016 (2 years 10 months) Audited Inpatient and outpatient medical records DRG Validation Conducted several Project Management Engagements that covered: Impact Assessments, Gap Analysis, Risk Assessment, Change Management, strategy development, workflow assessment and redesign, EHR Optimization and Vendor selections and implementations. Provided the content build for Epic Smart tools to construct templates focused on documentation capture within Epic, ensuring robust documentation to support ICD-10 coding and other specificity initiatives by clinicians. Trained over 5,900 MD's and residents on ICD-10 concepts via scenario based training with Epic clinical record. Extensive time and effort was spent with applications such as Epic, Allscripts, Cerner, Athena Health, Optum 360, and others. VP RA-HCC Strategy & Business Development at MiraMed: A Global Services Company 2016 - 2016 (less than a year) ICD-10 Project Manager & Enterprise Trainer; Senior Consultant through Culbert Healthcare Solutions at Massachusetts Institute of Technology (MIT) January 2014 - October 2015 (1 year 10 months) Conducted ICD-10-CM Readiness Audits - 10 chart audit, per provider, for all MIT specialties represented and met individually with providers to determine workflow in its Current State. Assessed gaps in documentation and calculate level of risk associated with findings. Conducted all ICD-10 training for coding staff and initiated dual coding in July 2014. Facilitated all Provider Training rolled out in 2 phases based on patient charts and scenario based simulation training. Developed formal Compliance Program and the policies and procedures tailored to MIT's culture ICD-10-CM/PCS Project Manager and Senior Management Consultant for Culbert Healthcare Solutions at Harvard Medical Faculty Physicians at Beth Israel Deaconess Medical Center January 2014 - December 2014 (1 year) Through Culbert Healthcare Solutions: Partnered with CFO on strategies to assess workflows at current state and ICD-10 project plan development for 13 medical specialty departments. Supported CFO as ICD-10 Project Manager and ICD-10 SME for HMFP. Audited HMFP at BIDMC Physican Charts for the Compliance Department. Developed ICD-9 to ICD-10 mapping process from ICD-10 Database of Physician Documentation Requirements I had been building over a period of 8 years doing ICD-10 Readiness.. Senior Consultant at Blue & Co., LLC April 2013 - September 2013 (6 months) Oversaw auditing for hospital and physician practices, clinical documentation training and improvement via development of CDI programs for clients. Supported organization's goal of consistent, complete and accurate coding and reimbursement via development of educational training programs and coding tools and resources. ICD-10 COORDINATOR at CIPROMS, Inc. October 2010 - April 2013 (2 years 7 months) Emergency Department Coding, ICD-10-CM/PCS Coordinator Medical coding at Veterans Administration [VA] Hospital June 2010 - October 2010 (5 months) Inpatient/ Outpatient Hospital Coding DRG Validation Medical Coding at St. Francis Hospital June 2010 - October 2010 (5 months) Multispecialty physician coding Medical coding at Riley Hospital for Children March 2010 - June 2010 (4 months) Outpatient Physician Coding in Developmental Pediatrics Publications Key Takeaways From the WEDI/HIMSS Emergency ICD-10 Summit July 16, 2014 Authors: Angela Hickman CPC, CPMA, CEDC, CPCO The Defining Moments Leading up to ICD-10 Implementation Culbert Healthcare Solutions website under management consulting services August 19th, 2015 Authors: Angela Hickman CPC, CPMA, CEDC, CPCO Skills & Expertise Medical Coding Hospitals HIPAA EHR Healthcare Information Technology Medical Billing Revenue Cycle EMR Healthcare Consulting ICD-9 CPT Medicare Health Information Management Medicaid Medical Terminology Healthcare Management Healthcare Industry Inpatient Epic Systems Informatics Microsoft Office Project Management Physicians Microsoft Word Strategic Planning Health Information Exchange PowerPoint Invoicing Practice Management Revenue Cycle Management CPOE Meditech Ambulatory ICD-10-CM/PCS education, training, and consulting Billing Word ICD-10-CM/PCS Allscripts ICD-10 Problem Mapping Tool (PMT) Clinical Workflow Design for ICD-10 Meaningful Use IT Strategy Teaching Experienced Speaker Visio Patient Engagement-Patient Portals Joint Commission Accreditation and Certification Strategic Communications Business Innovation Marketing Communications Internal Communications Education The College of St. Scholastica Master's degree, HIM, 2013 - 2017 Grade: Freshman through to Senior Activities and Societies: Prospective graduation date February of 2017 Indiana University–Purdue University Indianapolis Non-Degree, Graduate Studies, 1984 - 1995 Grade: Post-Baccalaureate degree courses Activities and Societies: Psi Chi - National Honors Society Purdue University Bachelor of Science (BS), Psychology, 1989 - 1994 Grade: Freshman through to Senior Activities and Societies: Psi Chi- National Honors Society Psychology Research Associate to a Cognitive/ Developmental Psychologist and Professor in Psychology studying the acquisition of expertise in children, . Lab Instructor for Psychology Statistics, Tutor for IUPUI School of Science for psychology statistics. Certifications CPC, CEDC, AHIMA Approved ICD-10-CM/PCS Trainer AHIMA and AAPC Volunteer Experience Presented on ICD-10-CM/PCS at the 2015 Annual Conference at ASPSP - American Society of Plastic Surgery Professionals October 2015 - Present Developed Training specific to Plastic Surgeons and the Professional Staff that support the physicians and make it all possible.. ICD-10-CM/PCS Project Manager at IHIMA - Indiana Health Information Association January 2011 - December 2013 • Created marketing strategies and tools for ICD-10-CM/PCS awareness and educational purposes. • Served as IHIMA Board Member and ICD-10-CM/PCS Co-Chair, actively participating in construction of conference materials and speaker assignments and engagements. • Conducted AHIMA 4-day ICD-10-CM/PCS trainings for all staff levels within hospital organizations. • Oversaw ICD-10 project management and training of clinicians at varied client sites. Organizations AHIMA, MGMA, AAPC, ACDIS, HIMSS, HFMA, PMI, HBMA & Others IHIMA ICD-10 Task Force Co-chair, AAPC Member Development Officer, Na'll speaker on ICD-10 for HBMA August 2009 to Present Angela Hickman CPC, CPMA, CEDC, CPCO Vice President, RA-HCC Program Strategy & Business Development at MiraMed: A Global Services Company angelamhickman@gmail.com Contact Angela Hickman CPC, on LinkedIn

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