Gender

Male

Location

Farmington, MI

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Summary Financial Services Professional responsible for creating and delivering strategic initiatives to improve funding, originations and servicing capitalizing on revenue growth and cost reduction opportunities. Customer-focused leader with extensive experience conceptualizing strategy, delivering new products, optimizing processes, enabling technology and organizing departments to transform operations. Reputation for building high performing teams and delivering large multi-year strategic projects on time and within budget. Effective communicator and presenter to executive management in large organizations. Specialties Competitive analysis, financing, mergers and acquisition, process engineering, technology enablement, business case development, integration and organization development Experience Realtor Real Estate One Privately Held; 1001-5000 employees; Real Estate industry September 2011 – Present (4 months) West Bloomfield, MI Joined the Real Estate One West Bloomfield Office as a real estate professional to leverage the experience and resources of Michigan’s largest full service real estate company. I am building my real estate business through dedicated personal service and lasting relationships. Consultant RouteOne Privately Held; 51-200 employees; Information Technology and Services industry October 2010 – January 2011 (4 months) Led the strategic assessment of existing products and services to maximize the return on future investment opportunities reporting to the Director NBD. Prepared Board of Directors summary of results. FMCC Auto Bank Project Manager Ford Credit Public Company; 10,001+ employees; F; Financial Services industry June 2006 – February 2009 (2 years 9 months) Led the strategic development of industrial bank funding capacity for Ford Credit representing “Voice-of-the-Bank” reporting to the CEO FMCC Auto Bank. Refined the strategic concept and implemented a business solution by analyzing banking regulations, banking environment and financial condition of Ford to provide a design that improved the likelihood of regulator approval. Developed bank policies, service level agreements, management authorities, market studies and governance models balancing bank independence with parental control in a highly outsourced business model. Jim has 2 recommendations (2 co-workers) including: 1st Ken Kincaid, Treasury Supervisor, Ford Motor Company 1st Justin Swalberg, Financial Controls Improvement Analyst, Ford Motor Company Global Risk Manager (Advanced Development Team) Ford Credit Public Company; 10,001+ employees; F; Financial Services industry November 2004 – June 2006 (1 year 8 months) Led R&D for future focused strategic risk opportunities to provide long-term direction and risk enhancements reporting to the Director of Global Risk Management. Managed proof of concept analysis, including user focus groups, vendor management and business model creation, for multiple initiatives. Accelerated Global Risk Management initiatives by providing appropriate structure to investigate and catalog concepts and represent those concepts in the executive corporate prioritization process. eBusiness Strategy Liaison / Director Strategic Development Ford Credit Public Company; 10,001+ employees; F; Financial Services industry April 2000 – November 2004 (4 years 8 months) Created internet financing strategy and implemented centralized business processes to link customers, dealers, manufacturer brand partners and finance sources facilitating 2:1 marketing. Developed the credit aggregation strategic response and managed the business team to define and implement functional requirements for the credit application management system reporting to the RouteOne CEO. Jim has 2 recommendations (1 manager, 1 co-worker) including: 1st Mike Jurecki, CEO, RouteOne 1st Michael Webster, Chrysler Consultant, Route One PRIMUS Management Positions Ford Credit Public Company; 10,001+ employees; F; Financial Services industry December 1991 – April 2000 (8 years 5 months) Progessive management positions in the Controller's Office, Acquisitions and Sourcing integration, ReMarketing and eCommerce. Responsible for integrating, building and evaluating opportunities for growth and optimizing associated processes, technology and organization structure. Jim has 1 recommendation (1 co-worker) including: 1st Doug Weaver, Brand Manager, PRIMUS Financial Services Portfolio Analyst Saab-Scania Financial Services April 1989 – December 1991 (2 years 9 months) Designed marketing programs, preformed placement profitability analysis, administered treasury functions and prepared financial statements reporting to Treasurer Saab Cars. Customer Service Trainer / Supervisor, Accountant and Mutual Funds Analyst VARIOUS FINANCIAL AND TECHNOLOGY INSTITUTIONS, CT January 1983 – April 1989 (6 years 4 months) Skills Product Development Process Engineering Competitive Analysis Technology Enablement Strategic Planning Business Strategy Program Management Market Research Strategy Development Product Management Business Planning Marketing Strategy Product Marketing Education University of Hartford MBA, Finance 1983 – 1986 University of Hartford BS, Marketing 1979 – 1983 Recommendations For Jim FMCC Auto Bank Project Manager Ford Credit “Jim has outstanding project management and problem solving skills. As a co-leader for Ford Credit's industrial bank initiative, he kept the team of over three dozen people organized and on track to meet an ambitious deadline. This project involved several banking related issues that were new to everyone in the working group, so problem solving skills were critical to meeting our objective. Jim took the initiative in tackling many of these issues and stood out as a problem solver.” March 16, 2010 1st Ken Kincaid, Treasury Supervisor, Ford Motor Company worked with Jim at Ford Motor Credit Company “While working with Jim on documenting the processes of Ford Motor Credit Company's upcoming industrial bank, I was always impressed by his leadership and project management skills. He has the ability to bring teams together and solve problems by asking the right questions. His knowledge of the financial sector was very valuable as he brought cross-functional teams together to design the bank's processes. He was a critical asset to the design and development of Ford Credit’s industrial bank strategy. He would be a very valuable contributor to any financial team.” March 21, 2009 1st Justin Swalberg, Financial Controls Improvement Analyst, Ford Motor Company worked directly with Jim at Ford Motor Credit Company eBusiness Strategy Liaison / Director Strategic Development Ford Credit “Jim oversaw the development of business requirements for the RouteOne credit application management system. In this role, he was effective in delivering the initial product in the targeted time frame. In accomplishing this objective, Jim was successful in leading a team in the refinement of high level "business desires" to the end product of detailed business requirements that served as the blueprint for the design of our system. Despite numerous issues that threatened to delay our timeline or compromise the functionality of our product, Jim worked through these while maintaining excellent attitude and the resolve necessary to deliver a quality product on time with the required functionality. One of Jim's greatest strengths is his intellectual capability to understand complex subject matter and the impact of such subject matter on tactical and strategic objectives. His counsel on these issues was invaluable to me and highly sought after by both internal and external persons working on the RouteOne enterprise.” March 29, 2010 1st Mike Jurecki, CEO, RouteOne managed Jim at Ford Credit “Jim Crossman was one of the critical thinkers during the organizational development and branding of Route One. He has a demonstrable skill set that includes; strategic thinking, technological strength coupled with a strong business sense, leadership and team building sensibilities, and an ability to communicate clearly and precisely when dealing with the complexities and everyday paradoxes of today's business environment. If you get the opportunity, hire this guy! He won't let you down.” March 11, 2010 1st Michael Webster, Chrysler Consultant, Route One worked directly with Jim at Ford Credit PRIMUS Management Positions Ford Credit “Jim is a forward thinking manager that can create innovative concepts and develop those concepts through to implementation. I was a stakeholder on a project led by Jim to develop a new lease termination process and an application that would support the process. Under Jim's leadership, the project team not only delivered a process and an application that could support 100 times the current volume with a fraction of the headcount, but also provided a CRM marketing feature that generated revenue that paid for the development and generated new revenue. Jim has an extensive business acumen that crosses operations, sales, marketing, finance and risk. He can handle very large complex projects and deliver with flawless execution. Jim is an asset to any organization.” March 24, 2010 1st Doug Weaver, Brand Manager, PRIMUS Financial Services worked directly with Jim at Ford Motor Credit Company

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