Location

Fenton, MO

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Operations/ Collections & Credit Risk Management/Customer Service Executive Convert challenges into cash with business vision, creative policies, agile systems & an uncompromising will to exceed objectives. Innovative, dynamic leader who believes there is no limit to business performance when persistence, creativity, and attention to detail are combined with advanced policy, strategies, processes, systems and talent management. Ability to leverage individual strengths and motivate teams to excellence. Build success on integrity, respect and forward looking, integrated, profitable solutions. Key Accomplishments: ▪ Pioneered $50M+ bad debt expense reduction by reinventing credit & collections processes. ▪ Saved $20M+ departmental expense via processes, operations restructure and holistic, sales-integrated collections. ▪ Managed $12B+ business-customer financial lifecycle while building relationships to drive customer satisfaction and revenue growth. ▪ Implemented "best in class" credit review operations to include "waterfall" risk assessment in driving down costs. ▪ Developed and implemented systemic approaches to enhance workflows in back office support functions and call center operations resulting in annualized savings in excess of $5M. ▪ Collaborated in negotiating and structuring vendor contracts to include outsourcing, equipment purchases, and service delivery resulting in YOY savings of $1M.

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