Gender

Male

Location

Lusaka

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I am currently working as TSG Roaming Support Engineer,Industry is Telecomunication,Company Name is Nokia Siemens Networks. Sydney Chiyaba Roaming Support Engineer Zambia Telecommunications Current Roaming Support Engineer at Nokia Siemens Networks Previous Zain Zambia PLC , Celtel Zambia PLC Education BSC (HONS) IN COMPUTING, SCHOOL OF COMPUTING and MATHEMATICAL SCIENCES at University of Greenwich 355 connections Improve your profile Edit More options www.linkedin.com/pub/sydney-chiyaba/22/ab8/835 Contact Info Summary -Specialised in Technical Roaming and IREG Tests eg IR24,IR35,IR32 and IR50 -HLR and VLR Operations and Maintanance -MSC and NSS Configurations -Data Configurations and Operations in eg SGSN,FW and 3GSGSN -Roaming Technical Assistance and Troubleshooting -Fault Management and Resolution -Leadership and Innovative Management Qualities -Strategic Roaming Planning and Scheduling Excellent skill in Java programming Excellent skill in Php programming Distributed Information systems. Networking Database creation, maintenance and implementation Internet security and internet administration Project and Quality management Computer hardware maintenance Software and operating systems installations Web development, administration and web security. Ecommerce and Management. Specialties -Specialised in Technical Roaming and IREG Tests eg IR24,IR35,IR32 and IR50 -HLR and VLR Operations and Maintanance -MSC and NSS Configurations -Data Configurations and Operations in eg SGSN,FW and 3GSGSN -Roaming Technical Assistance and Troubleshooting -Fault Management and Resolution -Leadership and Innovative -Strategic Roaming Planning and Scheduling Experience Roaming Support Engineer Nokia Siemens Networks Public Company; 10,001+ employees; NOK; Telecommunications industry September 2011 – Present (1 year 3 months) Lusaka,Zambia Responsibilities: 1. Provide 2nd line maintenance, troubleshooting and related reporting on roaming. 2. Execute Work orders and assist IREG operations with regards to roaming on the network. 3. Perform roaming IREG tests (Voice IR24, Camel IR32, and GPRS IR35) for different technologies, implement and debug the roaming configuration. 4. Implement, operate and maintain roaming related platforms. 5. Check and update the databases. 6. Analyze system reports and alarms; make diagnoses as input for continuous improvement. 7. Participate in interdepartmental projects relating to Roaming. 8. Perform Weekly Functionality Tests for Top 30 Roaming Partners. 9. Perform Routine Test SIM Cards Audit & Inventory. 10. Escalate major/critical system faults or equipment malfunction to vendor level 1 support 11. Configurations and Opening of Core network nodes for new Voice Postpaid Roaming Partner 12. Maintaining Roaming Databases and Platforms 13. Core network Configurations and implementations. 14. Troubleshooting and Fault Management related to roaming 15. SGSN and FIREWAL Configurations and implementation 16. Integrate and test new roaming partners over all technologies 17. Ensure timely and accurate completion of IR documents for IREG testing 18. Ensure proper transfer competency to NOC for first line fault management Achievements: -Ensure that all IREG test i.e. IR24 Voice, IR35 GPRS and IR32 Camel are completed in time so that new roaming partners are launched. -100% Fault resolution and troubleshooting -Ensuring Roaming services availability by performing weekly functionality test for our top 30 roaming partners. -Ensure availability and Maintenance of all roaming platforms. Logistics Officer Zain Zambia PLC September 2007 – September 2010 (3 years 1 month) Warehousing/Inventory: Repair & Return/Replacement: Asset Management: Stock Control: Inventory Management: Reports: Achievements: -Ensure that all regions had all the necessary tools, equipment and spares to achieve the target of 100% Network Availability. -Ensure that Zain Zambia Telecoms Equipment Database constantly updated -Network Spares Management and Relocation of Roll out Equipment, Upgrades equipment and Network Spares to all Regions country wide. -Part of the Zain Zambia plc Network Site Audit, which is currently Auditing Network Telecommunication Equipment with a view to ascertain the Actual Network Value -Successfully engaged in asset management and logistical support to Network Operations Department -Successfully provided Logistical support/ Requirements to the Technical/operations Dept. -Successfully performed Warehousing, Inventory, Repair & Return and distribution of equipment on day to day activities in the Network Operations department and also to carry out any other logistical function as may be assigned to by management. -Successfully provided operational logistical support services to celtel operations Customercare Executive Celtel Zambia PLC April 2007 – September 2007 (6 months) To answer customer calls -Attend to incoming/transferred calls within company specific time limit. -To record the details of the call and capture customers details accurately. -To provide administrative support -To educate customers on company products and services -Maintain their system knowledge on the tariff and price packages -To provide company related information to customers -To sell and add value added services and basic services in accordance with customers needs -To handle a range of customers queries -To respond to queries from customers -To provide direct assistance for handling queries and issues where appropriate -Identify and respond to customers needs -Use of standard company greetings, call flows and closes of call -Aim to solve customer queries the first time -Communicate effectively using supportive listening and constructive dialogue to ensure consistent customer satisfaction. -To resolve customers issues -To develop positive Customer relationships -To meet performance standards set by the company -To report on daily activity to supervisor -Maintain call duration -Maintain number of calls per shift -Control wrap up time between calls -To develop positive internal services and work relations -Contribute to team efforts to achieve business objective -Participate in team meetings and customer care projects -To manage irate clients -Troubleshooting Customer complaints -Giving information when there is a promotion running - Record details of client complaints in Blink star and Alloy Ticketing -Handling all online customer queries -Reporting any system fault to the supervisor Achievements: -To provide consistent standards of service excellence to Celtel Customers. -To ensure their needs and expectations are met, thus ensuring ongoing customers satisfaction and loyalty to Celtel so that we are recognized as the most successful Pan African Telecommunication company. Skills & Expertise Endorsements Learn more 2 HLR 1 Roaming 1 GSM 1 Telecommunications IR35 Core Network Troubleshooting Network Operations SS7 GPRS More Skills & Expertise Mobile SIGTRAN BSS VAS Negotiation 3G Interconnect Customer Relations Planning Testing View All (23) Skills Education University of Greenwich BSC (HONS) IN COMPUTING, SCHOOL OF COMPUTING and MATHEMATICAL SCIENCES 2010 – 2011 • Excellent skill in Java programming • Excellent skill in Php programming • Distributed Information systems. • Networking • Database creation, maintenance and implementation • Internet security and internet administration • Project and Quality management • Computer hardware maintenance • Software and operating systems installations • Web development, administration and web security. • Ecommerce and Management. Activities and Societies: Course Content: -Database Design and Implementation -Ecommerce -Object Oriented Software Design -IT Project and Quality Management -Distrbuted Information Systems -Web Engineering -Project Computing

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