Gender

Male

Location

Dhaka

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Risk & Audit Manager Robi Axiata Limited August 2011 – Present (1 year 8 months)|Dhaka, Bangladesh i. Risk mapping, risk assessment, design mitigation plan of the mapped risk. ii. Successfully nurtrure the MO Risk forum in each division (Sales & Service, Product, CLM etc) to identify & resolve any upcoming & hidden opertional risk based on ERM framework iii.Expert in process design, process improvement, process audit iv.Custodian of the “Proactive Process Review” (combination of risk+audit compliance+project evaluation) concept across MO v. Work as an interface to "Internal Audit" division MAJOR ACHIVEMENT: 1.Successfully design the mitigation plan of 24 audit compliance issues (pending for 2 years) within 2 months 2.Implementation of ERM framework (ISO: 31000) across MO in 2012 3.Successfully design the process flow of how to divert calls to other channel for improving ‘Customer Experience’ performance

I am interested in

Speaking engagements, Career opportunities, Expertise requests