A Banker’s Guide to create a process based operating model and an insight into methods that would reduce transaction costs, increase productivity and minimise operational risks.
Risk-based approach to audit and risk management is easier when Process Maturity score is used as a metric. The tools explained in the book are very useful for improving operational efficiency.
Ramesh Sundara Rajan
Senior Director & CIO, CIMB Malaysia.
Process automation delivers all the benefits of Straight through Processing. Operational data gathering at the process level provides wholesome, granular data for risk mitigation and process improvement.
N. Sudhakar, Head Information Management
Standard Chartered Bank, Singapore.
A significant percentage of credit risks are caused by Operational weaknesses. Process-based approach to building an operating model and monitoring risks is a very useful way to mitigate risks and implementing an Enterprise approach to risk management.
Community Bank of Texas, USA.