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Harriet Wakelam is a Managing Principal in Capco London office. She focuses on providing customer experience design expertise to support Capco's consumer practice. Harriet has managed the design team within the Service Design Labs as part of NAB's Customer Experience practice and has a history of human-centred design, strategy and organisational change for large firms. She is a regular speaker at international finance and service design events with a focus on innovative service design.
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