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I have been working in a dedicated way with risk management and control from 1st and 2nd line perspective since 2015 (7 years) but my total work experience spans over 27 years and a big part of it has been spent in a stringently regulated banking sector. My main achievements since I became Operational Risk Director at Intrum more than three years ago and embarked on a journey to implement operational risk management processes are the following: - Building up operational risk management framework, method, tools, and processes from scratch and implementing in the organisation operating in 25 countries - Successfully managing Intrum’s business continuity and enhancing crisis management standards - Co-ordinating Covid-19 pandemic response in 25 markets - Structuring New Product Approval Process into a value-adding and critical tool for operations I have worked with non-financial risk identification, mitigation and management both from 1st and 2nd line perspective, set up internal controls, assessed their effectiveness and co-operated with the 3rd line (Internal Audit) in joint risk monitoring activities. I can take a wide perspective in non-financial risk management, including also compliance aspects in a stringently regulated financial sector.
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