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Ronny Q Haimé – Executive with a proven track record of operations, customer service, and vendor management. Extensive experience designing and implementing contact & shared service center outsourcing and Workforce Management strategies. He has shown expertise in delivering stellar Customer Experience, achieving operational excellence, and managing Corporate cultural change successfully. He held progressively increasing roles at Groupon, culminating as the VP of Global Operations, successfully implementing highly transformational customer service strategies, including vendor diversification, outsourcing, and day-to-day performance management teams. Prior roles include Webhelp (intelligent, data-led customer service BPO), Schiphol Airport, and DHL. Ronny holds an MBA from the University of Hertfordshire and lives in Amsterdam.
Current roles:
Ronny Haimé works as an Advisor to the Board at Adaptive AI LLC:
Boutique consulting firm with services to enhance sales, marketing, and operations outcomes with artificial intelligence (AI) expertise and technical depth to deliver profitable business growth.
Additionally, he is the Founding Member of the outsourcing community platform BPOsolutions.info. Its mission is to: Expand businesses by connecting excellence in outsourcing globally. BPOsolutions.info connects you to the leading global experts, state-of-the-art technology, and curated cutting-edge solutions to deliver the bespoke and best result to ignite your business.
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