Hi Global Risk Community member,
According to EY, 87% of insurance customers say the claims experience influences their decision on whether to stay with an insurer. This makes claims one of the most critical areas of insurance to get right – and we still have a long way to go.
To succeed, insurers need to keep the cost of claims under control whilst excelling at customer service. If you can meet that demand, you can become more efficient, differentiate yourself and win new business.
Reuters Events have put together an all-encompassing whitepaper on 'The Future of Claims Optimisation' to help you create the best experience possible for your customers whilst enjoying lower costs and higher efficiency.
Click here to download the free PDF today and discover the future of claims!
Featuring insights from:
- Graham Gibson, Chief Claims Officer, Allianz UK
- Fiona Sperry, Head of Complex Claims, QBE Europe
- Socorro Blanco, Head of Life & Health Offer & Pricing, AXA
- Karen Fuge, Head of Claims, Legal & General
- Oriane Valdelièvre, Head of Claims Service & Transformation, APAC Europe, AXA XL
- Nikos Kouvaras, Global Head of Medical Operations & Analytics, Swiss Re
Tackling the key topics surrounding claims optimisation:
"The biggest asset for our claims journey is our team and the way they support our customers." - Karen Fuge, Head of Claims, Legal & General
- To Automate or Not to Automate…?
"We will always need people on the ground to process the claims and be the client and broker face in specific stressful contexts." – Oriane Valdelièvre, Head of Claims Service & Transformation, Europe, AXA XL
"We do about 4,000 [live automated chats] a week now. […] We have now got that across every line because it was just such a winner from day one." - Graham Gibson, Chief Claims Officer, Allianz UK
- Overcome Digitalisation Obstacles
"We've got the data, but like many companies, the further you back you go, the worse the data is, so we can get more immediate insights, but the data pool isn't as large as it could be if we could harvest the data from the last 30 years." - Fiona Sperry, Head of Complex Claims, QBE UK
Access the whitepaper today for exclusive insights on this critical issue.
Reuters events on behalf of Global risk community