Time: October 13, 2015 to October 15, 2015
Location: Barcelona, Spain
Website or Map: http://callcentresummit.com/v…
Phone: 00421 221 025 322
Event Type: conference
Organized By: Allan Lloyds group
Latest Activity: Jul 1, 2015
The importance of customer services and the effectiveness of contact centres is currently crossing all businesses and industries. Effective CRM is necessary for achieving satisfaction and loyalty of the customers and that’s the goal of every company. The impact of technological innovations is effecting every industry around the globe and contact centres are not an exception.
At the 6th Annual Optimizing Contact Centres Summit you will find out how to transform the future of customer experience in this new digital world, the pros and cons of cloud-based contact centre, the future of self-services, advantages of a speech driven IVR, how to drive revenues with NPS and efficiency with First Call Resolution, how to use voice biometrics, how to motivate agents and cut costs in your contact centre and many other topics. Join this event and you will meet the professionals from different industries and the leading companies on the market such as Barclays, Swisscom, TalkTalk, DHL Express, Deutsche Telekom, Abu Dhabi Commercial Bank, NH Hotels, Orange, Virgin Media, Melia Hotels and others.