Operational excellence steps in urgency as businesses are changing rapidly due to today’s technology-driven models, which require organizations to undergo an end-to-end business transformation. Operational Excellence focuses on meeting customer expectations through the continuous improvement of the operational processes and the culture of the organization in order to develop one single, integrated enterprise-level management system with the ideal flow by doing the right thing, the right way, every time. They have their own unique ways when it comes to strategy, people, process, and technology. The covid-19 pandemic situation has made businesses move from re-strategizing the ways in which they work, to operating on a whole new ecosystem.
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