A Masterclass in Effective Communication is suitable for any member of staff whose work depends on successful interaction with others and who want to maximise the impact of their communication skills.
By understanding the importance of clear and focused written and verbal communication skills, delegates will be able to communicate with confidence and impact in a variety of workplace situations, ie. team meetings, interviews, presentations, performance reviews, networking events. They will understand the importance of feedback and the role behaviours and personalities play in relation to effectively communicating with others.
The course covers the following topics:
Introduction to the Field of Communication
- The importance of communication in today’s modern setting.
- The key elements and skills of communication.
- Telephone communication.
- Written communication - email etiquette.
- Maximising our communication skills in a variety of situations.
- What helps and hinders communication at an individual, team and organisational level.
- Questioning and Listening skills.
- Self presentation and self promotion.
A Key Communication Skill - The Skill of "Feedback"
- The importance of feedback to people and organisations.
- The types of feedback we receive in life.
- Structuring feedback.
- Giving and receiving feedback effectively.
Communicating Assertively
- What assertive communication is and is not.
- How we should plan, structure and conduct assertive communication.
- Using assertive communication in a variety of situations.
Communication to Different Personalities
- The type of people and personalities we have to communicate with.
- Understanding as to how each type likes to communicate and be communicated with.
- Adapting our communication style to others.
Employee Engagement
- Holding successful and inspiring team meetings.
- Communicating with your immediate team.
URLs:
Booking: http://atnd.it/31484-0
Website: http://atnd.it/31484-1
Price:
Per Delegate: GBP 285.00.
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