Topic : Assertiveness Skills for Leaders
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Overview
The proper amount of assertiveness can earn you respect, decrease confrontation, and increase the effectiveness of delegation. The definition of assertiveness is communicating your needs, wants and opinions to others in a direct and tactful way then listening to and being receptive to their needs and opinions. Being assertive is not being confrontational or aggressive.
Areas Covered in the Session :
- Understanding Assertiveness -What is it. How do you become more assertive.
- Define assertiveness
- Differentiate between assertiveness, passivity and aggressive response styles
- Choose assertiveness techniques in confrontational conversations
- Understand the personality factor in assertiveness, passivity and aggression
- Gaining Personal Power Through Assertiveness
- Make requests of others without fear and trepidation
- Say "no" when appropriate
- Negotiate diplomatically
- Exert influence on others without being coercive or manipulative
- Cope with criticism, anger and guilt
- Differentiate assertive, passive and aggressive communication skills
Speaker Profile :
Karla Brandau is Keynote Speaker at Ijona Skills. She is a leading authority on leadership for a more productive workforce. She has educated managers with her proven leadership systems in companies such as Motorola, Coca-Cola Enterprises, Panasonic, and BYD America. Over 85% of the organizations who hire her, invite her back for repeat engagements. Karla is a Certified Speaking Professional (CSP) which is an earned designation given by National Speakers Association.
Contact Info :
Ijona Skills
Email : support@ijonaskills.us
Phone : +1 302-830-3132
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