As both the moment of truth for fulfilling the customer promise, and a significant cost centre, the claims process is a priority for insurance transformation. Connected Claims USA (May 21st & 22nd, Chicago) will explore how to deliver both operational efficiency and a seamless, omnichannel claims customer experience.
Join this industry leading summit for insights on:
- Meet and Exceed Customer Expectations: deliver a seamless, easy to use claims customer experience, incorporating dynamic customer communication across digital and traditional channels, utilising customer data to reduce duplication and increase claims resolution speed
- Reduce Costs Through Efficient Processing: design strategies and implement technology and systems that streamline the claims process, from removing duplication to achieving greater accuracy at each stage, including damage assessment and repair estimates
- Build the Necessary Foundation to Achieve Seamless Claims: understand the tools required to redesign claims, such as internal and external data, effective data management and storage, integrated technology systems, advanced analytics capabilities and trusted partners and suppliers
- Design Your Dream Claims Process: take inspiration from new and innovative models of claims processing, such as self-service, customer-submitted data such as video and photos, straight through processing, automated claims processing and integrating IoT devices
- Overcome Roadblocks and Successfully Implement New Strategies: develop a plan for successful implementation of new initiatives, aligning the strategy, organizational culture and technology with the long-term goals of claims innovation
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