Digital Customer Experience Forum which is scheduled to hold 10th – 11th June 2020 in the city of Nairobi, Kenya is created for customer/client experience executives and enthusiast in the banking and financial service industry who want to learn about innovative technology for engaging and growing their customer base. It aims to align African customer experience with Global Best Practice. The event is a hubspot for Customer Experience professionals and Customer Experience solution providers alike who are looking to make tremendous improvement across the African continent.

This conference will focus on every aspect of Digital Customer Experience strategy, design led cultural development and technology selection that will not only ensure customer’s expectations are exceeded in the digital era, but also improve internal processes and drive revenue. You will learn to embrace cutting-edge new technologies & digitalisation applications which balance the human touch, truly understand customer needs, optimise seamless, multi-channel customer journeys which deliver bottom-line results, leverage key data insights & the voice of the customer & put the customer genuinely at the heart of business strategies & culture

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