OVERVIEW
The NACHA Operating Rules have specifics for you to follow when doing Stop Payments and returning Unauthorized ACH Entries. This session will identify what those Rules, timeframes and exceptions are to be sure you comply with the Rules each time you help your account holder with their request(s).
WHY SHOULD YOU ATTEND
Customer service and operations staff struggle each day with the question – “What does my account holder want me to do…Stop this payment, I never authorized this, return it, they revoked it, -- what are my next steps?” This training program will help find answers to these struggles. The trainer will provide scenario examples of your account holder saying they want you to stop a payment, or they revoked it – why is their account being debited or they never authorized a payment that is already posted to their account. Frontline staff and operations staff will feel confident in their choice of action to help customers and adhere to the NACHA Operating Rules.
AREAS COVERED
- Elements required for the WSUD – according to the NACHA Operating Rules
- What is an unauthorized transaction, timeframe to return and when you need a completed and signed WSUD
- What is Authorization Revoked – What does this mean to me as a financial institution when returning an Entry?
WHO WILL BENEFIT
- Financial Institution professionals (new/current operations staff)
- Banking Operations managers and staff
- Compliance and Risk professionals
- Treasury Management professionals
LEARNING OBJECTIVES
- Define the rules surrounding Stop Payments
- Identify the difference in the rules between a consumer and non-consumer Stop Payment
- List tips that will help customer service and frontline staff ensure they are asking the right questions of the account holder
For more detail please click on this below link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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