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Conflict, disagreement and difficult people could create major issues in the organization if not handled properly. However, if one can manage these well the result could be better productivity and operational efficiency. Attend our upcoming webinar to understand how to handle different people and face challenges with the right tools and techniques.
WHY SHOULD YOU ATTEND
When CPP Inc commissioned a study on workplace conflict, they found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc.)
AREAS COVERED
- Identify the top six causes of conflict and which one produces the most problems
- Understand the iceberg concept of conflict – what’s above and below the water line
- Define five conflict management styles and match each style to different conflict situations
- Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.
- Learn how to keep your cool and react in a professional manner in the heat of the moment.
- Learn the language of positive communication to reduce negative emotions, especially anger.
- Recognize the four types of difficult people that drive you crazy and how to deal with them.
Speaker Profile
Marcia Zidle is a board certified executive coach, business management consultant and keynote speaker, who helps organizations to leverage their leadership and human capital assets.
She has 25 years of management, business consulting and international experience in a variety of industries including health care, financial services, oil and gas, manufacturing, insurance, pharmaceuticals, hospitality, government and nonprofits.
She brings an expertise in strategy and alignment; social and emotional intelligence; executive and team leadership; employee engagement and innovation; personal and organization change management.
About Training Doyens
Based in Colorado, Training Doyens organizes world class webinars and seminars, providing training solutions to companies big and small. We offer affordable pricing and customization at any budget.
For more detail please click on this below link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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