OVERVIEW
This training program will offer attendees an understanding of human error, its factors and causes. The program will also identify the regulatory and business importance of human error prevention and define the process to manage human error deviations.
LEARNING OBJECTIVES
Understand human error: factors and causes
Understand the importance: regulatory and business
Define the process to manage human error deviations
Identify the root causes associated with human error deviations
Identify what I can do to support human reliability
WHY SHOULD YOU ATTEND
Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior can be manipulated reducing the likelihood of these occurrences.
AREAS COVERED
Background on human error phenomena
Importance of human error prevention/reduction
Training and human error
Facts about human error
Human error as the root cause
What is human error
How is human error controlled?
Common mistakes: Memory failures, overconfidence, we believe we are above average, visual detection, vigilance effectiveness
Types of error
Human error rates and measurement
Trending and tracking
Prediction
CAPA effectiveness
WHO WILL BENEFIT?
Training managers and coordinators
Operations
Manufacturing
Plant engineering
QA/QC staff
Process excellence/improvement professionals
Industrial/process engineers
Compliance officers
Regulatory/legislative affairs professionals
General/corporate counsel
Executive management
SPEAKER
Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.
Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.
Ginette is also the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, Pharmaceutical Industry Association, and International GMP Conference.
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Email: webinar@247compliance.com
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