Insurance Customer Engagement Europe (June 19-20, London) will be placing the customer at the forefront of all conversations; reimagining the insurance marketing, acquisition and retention cycle to build lifetime customer engagement.
The insurance industry is entering an age of disruption and digital transformation as well as a more demanding customer than ever before. Hear from the leading insurance carriers from across Europe as they reveal with practical examples how they have managed increased engagement; addressing internal cultural shifts, content development and the adoption of new technologies and processes.
Get strategic insights to develop a roadmap for improved customer engagement, with practical advice for your marketing, digital and operational teams:
- Know Your Customer & Data Management
Hear first-hand examples of how our speakers have taken extra steps to ensure the customer’s voice is heard when developing product and customer experience.
- Create Burden-Free and Engaging Omnichannel Journeys
Integrate cross-channel experiences, build self-serve capabilities and tailored journeys throughout the lifecycle to ensure your customer will never need to repeat themselves again!
- Engage Customers with Dynamite Content
What innovative pieces of content are exciting your target audience? And how can this content lead to increased retention and trust in your brand?
- Implement the Correct Technologies for Your Company
Hear how your piers have tackled selection stages and found solutions that meet their requirements. This is a talking point that cannot be neglected if you want to survive this seismic operational shift.
- Build Loyalty Over Time
Listen to case study examples of retention strategies that have both stabilised company activity and increased profitability.
Find out more about the event: http://events.insurancenexus.com/icee/?utm_source=Global+Risk+Community&utm_medium=Event+Listing&utm_campaign=4968