By 2025, customer experience will overtake product and price as a key brand differentiator. This creates a whole new set of challenges as well as opportunities for businesses, especially within contact centres.
After all, it is within contact centres
It is estimated by The Holmes Report that poor business communications have now cost companies in excess of $37 billion, with communication barriers costing the average organisation with over 100,000 employees a total of $62.4 million a year in lost
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