OVERVIEW
What is the issue you are challenged with? Uncontrolled negative behaviour in the workplace, offensive language, constant and undeserved criticism, personal hygiene, inappropriate clothing, religion or political opinions, tardiness, poor work performance, negative behaviour and people who are oblivious to the impact and effect on fellow employees or customers – or just don’t care to know?
Conflict that produces complaints, and complaints handled poorly that generate conflict, is unhealthy, destroys productivity, and creates an unpredictable environment. While you can’t be fully prepared for every bad situation you will be confronted with, this webinar will provide you the tools you need to be able to approach it with a corrective action plan in place. This is about using the right language, words and habits that will teach you how to handle difficult workplace situations.
AREAS COVERED
This is How to Confront With C.A.R.E.
Connecting: Communication and Careful Listening
Attention: Analysis, Action and Assertive
Respect: Responding and Responsible
Expectations: Emotional Control and Being Effective
What You Will Learn:
- How to identify when you start to lose control
- The ‘Snowball Effect’ of uncontrolled negative people
- Why you need to develop communication/interpersonal skills
- How to read and understand body language
- What creates negative behaviour in the workplace, and workplace dysfunction and how to correct it
- Identify negative workplace performance measures
- What good communication creates – and is vital to the workplace
- Leadership styles that create trust
- 3 core strategies in relationship development
- 8 vital communication principles
- Top 10 measures and solutions for CARE-ing
C.A.R.E.-ing is: being appreciative, presence, acknowledging feelings, projecting positive intent, avoiding assumptions, being compassionate and focused.
LEARNING OBJECTIVES
In today’s demanding business climate that has an accelerated focus on treating workers right, it is so important to engage their issues with timely action, tact, and communication skills that leaves nothing to chance in corrective measures, for any and all negative situation you encounter. This webinar helps you learn how to handle negative behaviour in the workplace through constructive feedback.
To Register (or) for more details please click on this below link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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