• Aug 9, 2016 from 15:00 to 16:30
  • Location: Online Training
  • Latest Activity: Oct 12, 2020


This 90-minute information-filled webinar covers key terms with Regulation E and what they mean to consumer protection and financial institution.

We will also discuss and define the limits of liability and who is liable for what amount while providing some real-life scenarios. Details on the error resolution procedures for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit; included will be guidelines on the “what if” there is no error, and providing notice to consumer, and any overdraft protection relating to that provisional credit being reversed.

Why Should You Attend:

Have you struggled with when to provide credit to a consumer for an unauthorized transaction and the timeframe for the consumer to report the error?

Do you need to verify your procedures are up-to-date and reflects the correct timeframes for error resolution?

Debit Card loss – what are the responsibilities and liabilities of both parties (according to Regulation E) and the maximum amounts of loss for either party?

If yes was your answer for any of the questions, this webinar is a “must-attend” – to learn all the details and watch them come to life during scenarios and examples throughout the webinar.

Areas Covered in this Webinar:

As a financial institution you have responsibilities and liabilities under Regulation E for your consumer accounts when there are unauthorized transactions.

Regulation E compliance tips when handling unauthorized electronic fund transfer act transactions will be discussed. If a consumer experiences a loss of their debit card, what are the responsibilities and liabilities of the parties involved.

Also included will be the definitions for consumer account, access device, electronic terminal, ACH basics and more. Use of real-life scenarios (examples) to demonstrate how Regulation E is applied when there is an error on the consumer statement and/or the loss of a debit card.

Learning Objectives:

Identify what is covered by Regulation E and what is not covered
Details on “What is an Error”
Timeframes for consumer rights when reporting errors to the financial institution
Consumer protect act and responsibility for unauthorized transactions
Regulation E for loss or theft of Debit card and liability of which party for those transactions not authorized
Financial Institution liability and responsibility when handling errors to consumer accounts and EFT payments

Who Will Benefit:

Financial Institution CEO’s and CFO’s
ACH Operations Staff
Compliance Officers
ACH Managers
Electronic Payments Professionals
AAP’s – keeping up with changes in ACH Rules and wanting to earn AAP Continuing Education Credits

For more information, please visit : https://complianceglobal.us/product/700497/DonnaKOlheiser/regulation-e-the-basics-and-error-resolution/1
Email: support@complianceglobal.us
Toll Free: +1-844-746-4244
Tel: +1-516-900-5515



Speaker Profile:

Donna K Olheiser, AAP, is the Vice President of Education Services and founder for Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ experience. She has designed and facilitated over 150 training sessions each year with her expertise being the Rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate/deliver the material through a variety of venues (webinars, tele-seminars, in-person workshops, including regional and national conferences).

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