Root Cause Analysis is a key tool for eliminating defects and identifying solutions to prevent re-occurrence. This course will cover the basics of RCA investigations from 5 Whys to Cause and Effect Analysis. We will discuss when we need to investigate through trigger points, what is the role of the team and facilitator, and eventually the solution identification to prevent future reoccurrence of the problem. Root Cause Analysis can be applied to any type of problem from production, maintenance, safety and environment, financial services, HR, IT etc.
By the end of this MasterClass, the participants will:
- Understand the difference between a proactive approach to Root Cause Analysis and a reactive approach as well as the benefits of each
- Understand the 5 WHY Analysis process with some
- Understand the Impact statement which is the what, why, when and impact of the problem in an organization
- Understand the Importance of Cause & Effect Analysis highlighting the importance of evidence and look at the different types of evidence on offer that support the RCA investigation
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