Events

This free online conference is for all IT Service, IT Support and Service Delivery professionals. Register for free to learn from some of the most inspiring and well respected industry experts,

Register for free to access this virtual event, with no cost and no need to travel!

At the Service Desk Institute we want to inspire you to be brilliant. As part of that mission we run Shine, an online IT Service conference with an incredible array of content to help you and your service desk with your service improvement plans. View the presentations when and where you choose, join live and interact with speakers by posting your questions or watch the recordings later.

Shine15 is packed with the latest thinking on IT Service, IT Leadership and service desk management from around the world for you to learn from and be inspired by. It is broadcast online as a virtual conference and covers three time-zones. It is completely free, simply register.

2015 Programme - 22 September 2015.

We have 19 fantastic speakers presenting from all over the world, including New Zealand,

Australia, India, Kenya, Germany, Netherlands, UK, USA and Mexico.

Speaker sessions include:

'Messing with your head: How DevOps changes everything'. Rob England (New Zealand)

'Getting the most from your support staff'. Susan Wairimu (Kenya)

'IT change management: Wise or stupid?' Greg Sanker (USA)

There are also speakers presenting on BYOD, IT Leadership, ITSM Fission, Dead Asset Syndrome, Business Relationship Management, and Winning Across Cultures.

By registering in advance you secure your place to join live, plus get access to watch the recordings of the speaker sessions afterwards at your convenience. Don't miss this unique opportunity to access 19 hours' of expert, inspirational IT Service content completely free.

Remember this is a free, watch-anywhere IT service improvement event. Register early as places will be limited on the day.

Price
FREE: 0

Speakers: Rob England, Robert Sieber, Mauricio Corona, Karen Ferris, Susan Wairimu, Greg Sanker, Korrine Jones, Suresh GP, Sean McClean, Aprill Allen, David Wright, Ian Clayton, James Gander, Rui Soares, Simone Moore, Sumit Jha, Mark Smalley, Peter Lijnse, Kiran Pibbathi