Current and future labor shortages will continue to drag down your company’s growth, performance, profitability, and ability to keep customers coming back – and doing more business with you. When employees know that what they do matters, regardless of their position in the company, teamwork, engagement, and productivity go up – and the measure is as high as 40%, at little to no extra cost. When employees continually operate from their strengths and know that they are the company to the customer, the increase can be even greater. This is exactly what exceptional leaders know that average managers do not when it comes to employee training, retention, and motivation.
As leaders, we often think that employees work for money, above all else, leading us to believe that we have no influence over their motivations. But the good news is that money isn't the biggest motivator after all. Research shows three non-cash motivators – praise from immediate managers, attention from top managers, and a chance to lead projects – were just as or even more effective motivators than cash bonuses, a pay raise, or stock options. While a financial incentive may provide a short-term boost, praise, recognition, and career advancement are all far more powerful in the long term. So sure, money is important. And it only goes so far.
WHY SHOULD YOU ATTEND?
Every organization needs fully engaged, caring, committed and empowered employees in order to grow the business, improve the measure of customer satisfaction and succeed. Accountability with engagement equals profitability. With the right skills, education, and encouragement, you will build and sustain champions for current and new projects to grow the company. If you are suffering from the ‘productivity puzzle,’ the slowing of employee productivity in spite of improved technology, this will boost the results.
LEARNING OBJECTIVES
- Create "Raving Fans" for your business from exceptional customer satisfaction
- Adapt the 5 fundamental qualities of leadership that inspire and engage your talent
- Get a clear understanding of the 3 keys to improving productivity, retention, and morale called S.A.M.
- Setting high expectations
- Acknowledgement and
- Making a difference by believing in people’s future - Embrace the three questions to ask yourself every day to reach your goals
- Model what sets exceptional leaders apart from poorer performers
- Understand the 2 main reasons for employee turnover and how to remedy it
Bonus: Receive and test drive the four self-tests that measure and support engagement, retention, and long-term loyalty
- Self-Test: Rating Your Soft Skill Leadership Attributes (employee loyalty focus)
- Self-Test: Confidential Leadership Empowerment Survey (employee retention)
- COACH – Coaching Skills Self-Assessment (how to coach, empower, be coached)
- My L.I.S.T. – how to get to know the driving/ motivation side of an employee
WHO WILL BENEFIT?
Everyone is involved in improving the customer/patient experience through a very effective staff engagement, development, and training process. That would include CEOs, CNOs, HR and Customer Service Supervisors, and Managers.
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