Overview:
Avoided conversations or meetings because you didn't want to risk another conflict? Lost your patience or let others push your hot buttons and regretted it later? Wished you could be more assertive and maintain your composure when dealing with emotional customers, co-workers, family or friends?
Why should you Attend:Success in our high-pressure world hinges not just on our technical skills, but also on our ability to deal effectively with others and remain energized at the same time.
We all have people who push our buttons. If that relationship is with our boss, colleagues or clients, it can drain our energy, take us off track and infect the other areas of our life. The key is to find effective ways to work with them and build a positive, successful relationship.
Negativity Costs. Many of us have learned to avoid, rather than deal with the bullies, know-it-alls, and other difficult people in our life, because it is easier than confronting the source of the problem. But, overlooking the problem is the worst thing we can do.
We have more control than we might think. Nothing can change the fact that some people are simply more difficult to deal with. What we can change is our reaction. Building a rock-solid relationship with our boss, colleagues and clients depends on being able to recognize and respond appropriately to their different behaviours and situations.
This workshop is MORE than just about learning effective communication skills. Learn successful strategies and tips for building a positive, productive relationship by knowing HOW to effectively respond, cope, and manage the impact of their behaviour. End frustration. Act rather than re-act, and be more successful.
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