Overview: In this practical and interesting webinar, North America's leading expert on civility in the workplace offers insight into what causes uncivil workplace, as well as solutions for creating a culture of civility and mitigating the costs of incivility.
Key outputs how you will benefit from this knowledge:
Why should you attend: 38% of workers believe the workplace is becoming more disrespectful, and that 67% believe there is a strong need for civility training. Civility in America Poll, 2011.
Cell phone rudeness, chronic lateness, bullying, unprofessional dress, employee theft, poor customer service the statistics on incivility are alarming and endless. Disrespect and discourtesy are prevalent across the country and, according to many experts, incivility is systemic and epidemic. If there was ever a time when the world needed change, the time is now.
Areas Covered in the Session: Join civility Lew Bayer and learn to practice real-life civility in a virtual world. Some of the topics discussed include:
Who Will Benefit:
Key outputs how you will benefit from this knowledge:
- Have an understanding of how civility can build trust and build his/her bottom line
- Use 3 key ingredients to imbed civility into his/her work and life to communicate more effectively, build trust,and encourage respect
- Be able to implement 5 best practices for fostering civility with his/her clients, community, and in general
- Take-away sources and resources he/she can use immediately to build civility into your business
Why should you attend: 38% of workers believe the workplace is becoming more disrespectful, and that 67% believe there is a strong need for civility training. Civility in America Poll, 2011.
Cell phone rudeness, chronic lateness, bullying, unprofessional dress, employee theft, poor customer service the statistics on incivility are alarming and endless. Disrespect and discourtesy are prevalent across the country and, according to many experts, incivility is systemic and epidemic. If there was ever a time when the world needed change, the time is now.
Areas Covered in the Session: Join civility Lew Bayer and learn to practice real-life civility in a virtual world. Some of the topics discussed include:
- Defining Civility
- The cost and consequences of Incivility.
- Why you should care about civility- the ROI for business.
- Understand the 3 main reasons people do not consistently practice civility even when they know the risks.
- 5 Best practices for fostering civility with your clients, community and in general.
- Next steps: options for learning more.
Who Will Benefit:
- Anyone who wants to present him/herself with civility when interacting online
- Anyone who needs to direct or supervise the virtual/online activities of others
Lew Bayer A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry.
Contact Details:
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