Overview:
31% of employees polled by a web site and DDI said they spent more than 20% of their time complaining about their bosses or listening to others complain about them. "Difficult People" by John Hoover. Expert communication skills and self-awareness could reduce this wasted time to almost 0. Ten strategies that are largely unknown will begin the process of mastery of communication.
Here, in this program these strategies are directed to solving conflicts. However, once the student becomes proficient in their use, these strategies will also lead to improved options in behaviors in many situations. Understanding oneself, understanding others and the effect our actions have on others are by-products of this set of thinking skills.
Areas Covered in the Session:
- The best four words to get the ball rolling
- VAK
- Better than goal-setting
- Take Turns
- Stay Alert for Loss of Rapport
- "You are right"
- Change sides
- Verbally change sides
- Recap
- Next Steps
Who Will Benefit:
- CEO's
- Managers
- Directors
- Supervisors
- Leaders
- Sales people
- Negotiators
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