Overview :
As a leader, you are evaluated and remembered by your ability to communicate your ideas clearly and with confidence-upward, downward and across your organization. The fact is, you are always communicating, even in silence. Your body language, attitude, energy and level of attention send a stronger message than your words.
Ideally, you have a vision of the qualities you want to possess and how you want to be perceived as a leader. Developing leadership presence requires embodying that vision consistently and appropriately in your day-to-day communications.
Whether it's a casual interaction, a strategy meeting, a potentially difficult discussion, or you're coaching your team, it's essential to calibrate your message to your audience. Anticipate how they may receive it, and show them respect regardless of their role or your relationship.
Leadership presence-and presence in general-means listening. For both the spoken and the unspoken message. Pay attention to the speaker's tone, energy, physiology and emotions to hear what's not being said. It's an intuitive skill that requires practice, but it's so rare in today's workplace that it will set you apart and build trust and loyalty among your colleagues.
Areas Covered in the Session:
- Set your intention and understand your role in the communication
- Create frameworks to organize your thoughts, information and approach
- Include the right amount of background and context
- Build rapport and engage your listener using techniques from professional speakers
- Keep the conversation focused and productive
- Use your body language to support your message and remain calm and focused
- Ask for input with targeted questions
- Use three levels of listening as appropriate for the situation
- Check for comprehension of all participants
- Know when silence is your best bet
Who Will Benefit:
- Managers
- Supervisors
- Business owners
- Team leaders
- Professionals who want to become comfortable and capable communicating at all levels
Pauline's corporate experience includes 25 years in the financial services industry, helping senior executives throughout the U.S., Europe and Asia develop strategies to attract and retain clients. She has also owned her own travel business and served as a national training director in the cosmetics industry.
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