Events

Conflict is an inevitable part of life. Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces cooperation; and it can produce irresponsi-ble behavior. And conflict can be constructive! It opens up and improves commu-nication; it strengthens working relationships and teamwork; and it leads to better quality decisions and problem solutions. 

To deal effective with conflict you need to stop and understand the situation and the people: select appropriate conflict resolution techniques: and then work to solve the problem. Conflict by itself is neither good nor bad. It's the way YOU manage conflict that produces constructive or destructive results.