Overview:
This webinar offers a new definition of conflict, a new way of looking at it, a new way of experiencing it, and a new way of responding to it. You will learn how to practice conflict resolution through the use of stories, examples, tips, guidelines, and experiential exercises.
Areas Covered in the Session:
- Why we view conflict as a negative and how to transform that perception into one that maximizes our potential as professionals
- How to accept and be more comfortable with the process of conflict
- How to stand up for ourselves when dealing with "bullies" and others who we experience as being in a "one-up" position in relation to ourselves
- The value of distinguishing what is "my side," "my opponent's side," and being neutral
- How to create a safe "container" when we engage in the practice of conflict resolution
- The value of "pausing" when in the midst of a conflict
- To utilize a creative, dynamic model of communication that will help us stay focused on what's most important while engaged in the process of conflict and
- The benefit of "balancing our lives" and its effect upon our ability to practice conflict resolution
Who Will Benefit:
- HR Managers
- Supervisors
- Hiring Managers
- Consultants
- Directors of HR
- Chief Talent Officers
Robert Elliott has worked with individuals and groups throughout North America, Asia, Micronesia and Europe as a speaker, corporate educator and leadership coach. He has conducted his Creating Quality leadership, communication, and relationship building programs with executives, middle management, and support personnel from Fortune 500 companies as well as smaller companies in the fields of technology, healthcare, insurance, entertainment, and manufacturing. In addition, he has worked with federal and state agencies, the military, law enforcement, and county and city governments.
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