Events

Overview:

Successful improve actors must be able to "connect" immediately with their audience, as well as with their fellow cast mates on stage. The same is true in the business world. In order for business people to "connect" with their customers and/or co-workers, they need to know how to instantly create relationships and build rapport, and do so by enhancing their ability to listen, to be present, and to build trust with the people they are dealing with.

In this interactive webinar, attendees will learn how to apply the three fundamental principles of improvisation to business situations in order to improve communications, boost sales, and uncover opportunities to improve the customer experience. 

Why should you attend: The ability to communicate effectively, to "connect" with your customers, suppliers, management team, and co-workers, is essential for any organization to succeed. After all, people like to do business with people they can trust.

But how do you know if you're really "connecting" as well as you could? Are sales stagnant? Could employee morale be higher? Do customers speak well of your firm and recommend it to others? 

Areas Covered in the Session:

• Respect the Physical and Verbal Reality of the Scene
  (You're in "scenes" with customers and co-workers all day long. What is your role in each scenario? How do you positively continue the communication?)
• Make Positive and Active Choices
  (Try to make every encounter a proactive "yes, and…" situation.)
• The Actor's Job Is to Justify
  (Respect the other person's reality and show empathy to their circumstances)

Who Will Benefit:

• Salespeople
• Customer Service Reps
• Management
• Team/Project Leaders
• C - level Executives (CEO, CFO, COO)
• Support Personnel
• Tech Support
• Human Resources