I am doing research for a follow up article I am writing on Business Model risk - it is what I have called ‘The Bricks & Mortar Dilemma’. How do banks, postal services and retailers deal with extensive ‘legacy’ retail business outlets in rapidly changing - technology driven – markets ?
Banks in mature markets in particular are having fewer and fewer customers walk into branches – yet in many countries continue to be under political and community pressure to maintain representation.
I would be interesting in hearing members' thoughts on the issue. What strategies can be considered / implemented to balance all stakeholder demands ?
What has been the experience of banks in other countries ? Is my premise correct that there are less customers walking in the door ?
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