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As a manufacturer, you are required to deal with several challenges associated with business operations using a multi-dimensional system for sales efficiency. It is essential to keep the communication throughout the sales cycle as transparent as…
Technology has always been a powerful influence in transforming business sectors on a global scale. Among different advancing domains, the aftermarket industry is benefiting from tech evolution as well. From internal collaboration to overall…
Audits are the building blocks of improvement for businesses that continuously work in the direction of streamlining customer experience. Simply put, auditing routines provide a definitive overview of gaps in a service structure. Sometimes, OEMs…
Imagine a set of information built from every problem you have encountered along with its solution. It can work more like an encyclopedia of a diverse range of issues that your target users can browse every time it reoccurs. This set of info can…
In a consumer-centered landscape, OEMs are rapidly looking to adopt efficient means of collaboration to align with evolving engagement expectations. Even if you provide the most in-demand aftermarket product or service, the experience of your…
Did you know more than 70% of companies fail to evaluate the loss of revenue caused by product returns? In fact, many businesses don’t realize the significance of automation in parts return management. For OEMs, effective return management is the…
In recent years, there has been a notable increase in warranty fraud costing the entire industry USD 600 million as per a report from ASW. In fact, many promising brands lose 2-4% share of their profits due to such occurings, resulting in a palpable…
The key to achieving sustainable growth in a competition-ridden market landscape is to know your target customers and evolve accordingly. There are plenty of tools and techniques used by businesses to analyze the behavior of their users and upscale…
Introduction
Equipment manufacturers today look for ways to improve the operational efficiency and work towards enhancing the customer efficiency. To achieve this, they need solutions that can help them achieve the transformation and digitize…
Introduction Manuals are an integral part of a product and every product has one. A manual is a detailed information guide of a product and sheds light on the important aspects of that particular equipment. A product or equipment consists of parts…
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