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Imagine a customer ordering a defective product. How will this affect the company’s reputation? To avoid such instances, automotive and manufacturing companies are prioritizing pre-delivery inspections (PDI). This ensures that every product meets…
In the fast-paced world of technology, change is the new constant. It can take the form of product updates, software updates, feature updates, and much more. Not receiving updates on time can immediately impact the overall efficiency and accuracy of…
To trust a machine, you must give it the care it needs, especially an automobile since it has over 30,000 spare parts that need to work simultaneously. In the case of automobiles, they are made to last more than a decade, but depending on the…
In the aftermarket industry, manuals play a significant role in most of the aftermarket services. This includes maintenance, diagnostics, fixing, replacing, and even assembling. Most manuals contain pictures, steps, and instructions that help the…
With advancements in technology, the entire automotive value chain has benefitted from it. When it comes to auto repair, customers face guesswork and overcharging in many situations. The estimates created weren’t accurate and would show a higher…
IntroductionAs complex as an aircraft, the aerospace aftermarket industry is equally complex. We can all imagine the components and parts required for an aircraft to function properly. The aftermarket for the aviation industry is crucial as it…
As a manufacturer, you are required to deal with several challenges associated with business operations using a multi-dimensional system for sales efficiency. It is essential to keep the communication throughout the sales cycle as transparent as…
Technology has always been a powerful influence in transforming business sectors on a global scale. Among different advancing domains, the aftermarket industry is benefiting from tech evolution as well. From internal collaboration to overall…
Audits are the building blocks of improvement for businesses that continuously work in the direction of streamlining customer experience. Simply put, auditing routines provide a definitive overview of gaps in a service structure. Sometimes, OEMs…
Imagine a set of information built from every problem you have encountered along with its solution. It can work more like an encyclopedia of a diverse range of issues that your target users can browse every time it reoccurs. This set of info can…
In a consumer-centered landscape, OEMs are rapidly looking to adopt efficient means of collaboration to align with evolving engagement expectations. Even if you provide the most in-demand aftermarket product or service, the experience of your…
Did you know more than 70% of companies fail to evaluate the loss of revenue caused by product returns? In fact, many businesses don’t realize the significance of automation in parts return management. For OEMs, effective return management is the…
In recent years, there has been a notable increase in warranty fraud costing the entire industry USD 600 million as per a report from ASW. In fact, many promising brands lose 2-4% share of their profits due to such occurings, resulting in a palpable…
The key to achieving sustainable growth in a competition-ridden market landscape is to know your target customers and evolve accordingly. There are plenty of tools and techniques used by businesses to analyze the behavior of their users and upscale…
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