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Bridge Group 2016 Sales Development Metrics and Compensation Benchmark Report

Source:

David Skok

ForENTREPRENEURS

Intro

Sales development teams are taking a much more data-driven approach in recent years by closely tracking their metrics and performance. Benchmarking your performance against other companies offers a valuable way to see how your company stacks up against the competition.

We have collaborated again this year with The Bridge Group, an inside sales research and consultation organization, to help distribute the Sales Development Metrics and Compensation Research Report. This report provides valuable benchmarking data showing how metrics and compensation have changed over time for sales development teams.

You’ll find data that answers the most important questions sales development teams have, including:

1. How are sales development teams organized?
2. How are territories assigned?
3. How experienced are sales development reps at hire?
4. How long does it take for reps to ramp and become fully productivity?
5. How productive are sales development reps?
6. How is compensation structured?
7. What percentage of reps should be expected to reach quota?
8. What is the average tenure for sales development reps?
9. Etc.

Many thanks to Matt and Trish Bertuzzi of the Bridge Group for their work in producing this invaluable resource. You can download the full report below and find more resources on inside sales on the Bridge Group’s website.

Get you free report below:

2016_SDR_Metrics_Bridge_Group.pdf

New in this year’s report

In order to effectively compare performance between companies, we need to define what a “world-class” sales development team looks like. There are many variables to consider: how do you compare an inbound SMB group vs. outbound enterprise group? Do more reps at/above quota mean the team is more productive or does it mean quotas are artificially low?

To more accurately define and compare performance between companies, the Bridge Group has introduced the Power Pipeline Score (PPS).

The Power Pipeline Score, scaled from 1-100, compares the effectiveness of sales development groups against one another. By weighting a number of variables that The Bridge Group believes indicate good performance, they assigned respondents a PPS score. A company’s PPS score takes into account several factors, including average sales price, inbound qualification vs. outbound prospecting focus, and percentage of reps achieving quota. The single biggest weighted factor is number of sales-accepted opportunities a group generates. 

The average PPS was 48, and 60% of companies scored between 20 and 78. Throughout the results, we’ll be indicating how various data points affect companies’ PPS scores.

About the companies who participated

A diverse group of 355 companies participated in this year’s research.

SDR model isn’t one size fits all

Every company’s SDR model needs to be tailored to their organization. Effective sales development means maximizing the productivity of both the SDR and the Account Executive teams.

There are two main models in play here:

1. Setting introductory meetings (where prospects have not been qualified)
2. Generating qualified opportunities

Whether you utilize one strategy or the other, or take a blended approach, will depend on your organization. Companies who are selling a product into an immature market may want to consider an introductory meeting model. This model should also be considered if your sales team’s calendars are not filled and they are ready for more “at-bats”. The data shows that companies under $20M in revenues are 1.8x more likely to develop the introductory meeting model than those over $50M.

Does type of model affect Power Pipeline Score?

No. There was no significant variation in average PPS by type of model.

Role specialization

Just over half (51%) of companies report segmenting inbound qualification and outbound prospecting into separate roles.

The benefits of specialization are 1) tighter focus and increased accountability, 2) process alignment with prospect behavior, 3) defined career paths, and 4) role-specific innovations. Companies with $100M+ in revenues are nearly twice as likely to specialize as companies under $5M in revenues. Somewhere between $5-20M appears to be the inflection point for when companies begin to break sales teams into specialized roles.

The Bridge Group recommends that a specialized sales role approach should be taken if:

1. There is sufficient lead flow to make inbound qualification a full time job. Expect peaks and valleys and make sure you have a plan to keep reps active during dry patches.
2. There is sufficient budget to hire two (and preferably three) inbound lead qualifiers. With only one inbound SDR, success or failure relies too heavily on the individual rep and doesn’t prove/disprove the validity of the role itself.

Does role specialization affect Power Pipeline Score?

Yes. Companies using role specialization achieved 16% higher PPS, on average.

Ratio of SDR-to-AEs falls as revenue rises

The average ratio is 1 sales development rep (SDR) to 2.5 Account Executives (AE), which is down sharply from previous reports.

Comparatively, the ratio was 1 SDR to 3.9 AEs in 2014. There is wide variation, much of which can be attributed to company size. Smaller SaaS companies in particular, deploy higher SDR to AE ratios, meaning one SDR supports fewer AEs.

There is no “standard” territory strategy

The Bridge Group’s research identified 23 different schemas for determining territories. About half of companies use a single factor in building sales development territories.

Geographic territories remains the leading approach, but more than 30% of teams have moved away from traditional territories and implement round-robin or shark tanks/pools. For groups focused on inbound lead qualification, the percentage using round-robin rises to 60%.

When sales development first emerged, reps were typically partnered with three or four AEs and if sales had geographic territories, so did the sales development team. But, inbound leads tend not to arrive in equal shares per territory. Therefore, setting equitable inbound quotas using geographic territories can be a nightmare. Rather than building in complexity to compensate for unfairness, companies are moving away from traditional territories and towards more creative approaches, as noted above.

Ramp and Retention

Required experience for SDRs is declining

Demand for candidates has risen steadily since 2010, so required experience has declined and has hit an all time low. This year, the average experience required was 1.3 years, an 18% annual rate of decline since 2009. Four times as many companies are hiring reps with less than one year sales experience as did in 2010.

However, required experience rises along with a company’s average sales price.

Typically, companies with an ASP of $100K+ require 60% more experience (in years) than companies with ASPs of less than $25K.

Does experience required at hire affect Power Pipeline score?

Yes. Groups that require 2+ years of experience achieved 12% higher PPS than those that don’t, on average.

To attract more experienced SDRs, Bridge Group recommends creating a compelling employer value proposition, paying more in base and OTE, and offering a rock solid career path that makes your company the place to learn and grow.

Ramp time is down

Average ramp time (from hire to full productivity) fell 19%, from 3.8 months in 2014 to 3.3 months in 2016.

Despite the decline in required experience, companies are proving effective at bringing new reps up to speed quickly, showing that they are committed to investing in onboarding and sales enablement. To learn more about onboarding best practices and how to implement a plan for your company, you can read this article: A Strong Team Starts at Onboarding.

Does ramp time affect Power Pipeline Score?

Yes. Groups taking three or fewer months to ramp achieved 29% higher PPS than those that ramp more slowly.

Average tenure is down sharply

Average tenure has fallen to an all time low of 1.4 years. In 2009, it was not uncommon to have a tenure of 3+ years (38% of companies).

Now only 5% experience that kind of rep longevity.

This trend significantly impacts months at full productivity (months at full productivity = tenure minus ramp time). Fourteen months is now the average for the amount of time a rep spends at full productivity.

Career path matters

An important tool in increasing retention is offering a career path for reps. A full 85% of companies offer at least one of the following. Nearly one quarter offer two, and 16% have built all three.

Companies with more than $20M in revenues were three times more likely to offer multiple career paths than smaller ones.

Do defined career paths affect Power Pipeline Score?

Yes. But, the story is complicated. Companies offering step-promotions achieved the highest PPS score, at 6% higher, on average, compared to companies with promotions across teams, who reached 2% higher average PPS. Companies with a defined SDR-to-AE career path actually fared the worst, with 9% lower average PPS.

It’s important to strike the right balance for promotion; you never want to hold a rep back from promotion to hit your SDR team number, but you also don’t want to promote reps before they’re ready. It’s important to set your reps up for success as they move up to an AE role. Interestingly, those companies who used the SDR-to-AE career path, but who waited at least 12 months to make the promotion, achieved a higher PPS on average.

Compensation and Quota

Base and OTE are flat, again

Compensation has been trending downward (in nominal and real terms) since 2009.

While roughly 10% of respondents offer on-target earnings of $100K+, the trend of hiring less experienced reps is pulling down average OTE for the SDR role.

There are five times more companies hiring reps with less than one year’s experience today than in 2010.

There are several variables that impact SDR compensation including:

1. Experience: reps w/ less than one year’s sales experience earn 15% below average. Reps w/ three+ years earn roughly 16% above it.
2. ASP: even controlling for required experience, SDRs prospecting for higher ticket solutions earn higher salaries.
3. Region + market: Northeast / Pacific Coast report highest average comp. Great plains and southeast report the lowest. But, a competitive hiring market impacts the going rate for SDR talent above and beyond the given region.
4. Charter: Reps setting appointments earn slightly less than those generating qualified opportunities.

Incentive compensation

79% of companies report using one or two components in variable pay.

While 29 different schemas were identified for calculating incentive compensation, roughly 40% of companies use “Number of Meetings Passed” to determine the largest share of incentive compensation. Fewer than 25% of all SDR groups use “Number or Value of Opportunities Won” to determine the largest share of incentive compensation.

There is a strong impulse to equate quality with closed business. This often translates to paying the bulk of incentive compensation for closed deals the SDR sources.

From a management perspective, this is couched in terms of “driving alignment with the business.” From a rep perspective, this often feels like “screwing me for things outside my control.” The Bridge Group recommends you shouldn’t tie more than 20% of incentive comp to “opportunities won”.  If you have a complex sale with cycles running 120+ days, don’t tie any incentive compensation to wins.

Does the way variable compensation is paid affect Power Pipeline Score?

Yes. We found that those companies paying the largest share of variable compensation on “Number of Meetings/Opportunities” achieved 6% higher PPS on average, while companies paying the largest share in variable compensation on “Number or Amount of Opportunities Won” achieved 11% lower PPS, on average.

Monthly quotas are up

Here are average quotas for groups setting intro meetings versus those generating qualified opportunities.

Quotas are roughly 27% higher than in 2014. Note that responses ranged widely and these are averages. For example, quota for an outbound SDR with an ASP of $110K+ went as low as 3 opportunities per month, while quota for an inbound SDR with an ASP of less than $5K went as high as 50.

There are four variables to take into consideration with monthly quotas:

1. Activity focus: Is your team qualifying inbound leads or conducting outbound prospecting? If inbound, how many leads will marketing generate? What is your historical conversion rate from lead to SDR qualified? If outbound, how well recognized is your brand in the market? (When your prospect hears your company name, are they more or less likely to take the call?)
2. Model: Are you closing on interest? Or qualifying for need? Closing on an introductory meeting is much easier than fully qualifying an opportunity.
3. Size of accounts: What size of company and what level within an organization are you targeting? Scheduling a call for the same product or service will be vastly different in a small lesser known company than a larger well-known one.
4. Market maturity: Are you selling into a mature market where the need is understood? Or an immature market where the concept itself is new? In a less mature market, your reps will have to work harder to hook buyers as they explain the value prop of the product. This needs to translate to lower quotas.

Setting quotas is difficult. Use the meeting setting and qualified opportunity numbers as benchmarks then adjust up or down based on the four factors we’ve highlighted. Keep in mind that making quota an achievable goal at your company will set the tone of your culture. Make it attainable and you’ll have a group of competitive reps with a positive attitude. Make it too much of a stretch and you’ll have miserable reps and a high attrition rate.

Roughly 2/3 of SDRs hit quota

In a given group, 68% of reps are achieving quota.

There will always be a distribution of rep performance, and according to The Bridge Group, ~65% of reps at quota seems about right.

SDR contribution to pipeline is flat

Smaller companies (sub $5M) have a very high percentage of total pipeline sourced by sales development. Eliminating them brings the average contribution to pipeline down to 49%.

For SaaS companies, the percentage of total revenue sourced by sales development is higher. SaaS companies reported 23% higher contribution to company revenues than non-SaaS organizations.

Activity, Process and Technology

Average dials and conversations down slightly

The average number of dials per day for 2016 is 46, and this number has hovered around 50 dials per day since 2007. Average number of quality conversations per day is 5.8. A quality conversation is defined as “a connect or response where the SDR learns at least one piece of qualifying/disqualifying information”.

Attempts per prospect is up

On average, SDRs make 8.2 attempts per prospect, which is up from 7.3 attempts in 2014 and 5.6 in 2012, for a 46% increase since 2012.

Does the number of attempts per lead affect Power Pipeline Score?

Yes. Companies where reps make nine or more attempts per prospect before moving on reported 16% higher PPS. The sweet spot appears to be 9-12 attempts. Those executing 13+ attempts achieve 8% higher PPS than the 1-8 attempts group, but lower than those making 9-12 attempts.

Leads per month per SDR

On average, one SDR works 265 leads per month. There is wide variation in this number, though, with 2/3 of respondents reporting between 150-400 leads per month.

Outbound prospecting groups reported working fewer leads per month, with between 150-200 on average. The number for inbound qualification teams was much higher between 250-300 leads, on average. Among inbound qualification teams, the number of leads worked monthly decreases as average selling price rises.

As ASP rises, the pool of reasonable prospect accounts falls, due to the fact that there is simply a smaller group of prospects to sell to. Because of this, higher selling price typically requires account-centric prospecting (or account based sales development).

Even for lower ASP groups, it can help to coach reps on a minimum of two-no’s rule. An account shouldn’t be marked ‘no contact’ until at least two prospects have said no (or not responded).

Bandwidth is often cited as a barrier to this two-no’s rule. But, SDRs should be in the business of building pipeline, not (only) satisfying SLAs. This requires a shift in mindset, but is very important for higher productivity.

Sales Development and Leadership

Manager-to-rep ratio continues to rise

The average ratio of first-line leader to SDRs is 1:8. This is up 12% from 2014.

Does leader-to-rep ratio affect Power Pipeline Score?

No. Surprisingly, a lower leader-to-rep ratio is not associated with a higher PPS. Despite increased competition for talent, hiring less and less experienced reps, and greater numbers of reps rolling up to a single first-line leader, today’s sales development leaders are rising to meet the challenge.

Top leadership challenges

The top leadership challenge from 2 years ago, productivity and performance, has dropped seven percentage points. While clearly still a top challenge, there is a growing realization that having a very solid process matters. Surprisingly, list and data sourcing has risen to the top challenge. You might assume that with new tools, technologies, and enhancements would assist in providing better data, but, apparently this is not the case.