Quality management software (QMS) is software that provides improved management processes through the development and management of software quality and makes sure that the user is satisfied with the product. The objective of quality management software is to ensure that the products manufactured follow regulations and meet the quality standards expected by the end-user.
QMS provides quality control, quality assurance, quality improvement, and quality planning. Its aim is not only focused on product and service quality but also on the means to achieve it.
It emphasizes consistently meeting the customer requirements along with the necessary regulatory and development requirements. QMS is a formalized integrated system that documents processes, procedures, and responsibilities focused on achieving the quality policies and objectives of an organization. Additionally, it provides an integrated approach that allows data flow between various departments in an organization. Moreover, it allows better collaboration within an organization resulting in a quick resolution of issues.
Features of Quality Management Software:
QMS helps businesses to achieve and maintain high-quality standards, satisfy their customers, and automate, standardize & centralize organizational processes. Below given are some beneficiary features of Quality Management Software:
Analytical tools:
QMS has strong analytical tools like quality scorecards, which allow effective planning, scheduling, and execution of quality reviews processes. It also provides an organization with real-time analytics and up-to-date information that is displayed through graphical dashboards.
Compliance control:
Quality Management Software supports monitoring and managing compliance requirements. This includes correction, scheduling, processing, documenting, and auditing reports related to quality control activities.
Document management:
A large amount of data is generated in an organization and QMS prevents that data from becoming a challenge and improves engagement between cross-functional departments. It also provides control over the system where it is easy to access important documents related to quality management.
Risk management tools:
Quality Management Software provides effective risk assessment tools that are capable of reporting risk related to quality. The reporting tools can predict service failures and sometimes financial implications that may arise.
Customer satisfaction management:
The majority of QMS has a customer complaint feature that helps to report issues in product quality. This feature is maybe a fully functioning tool that helps customers connect with personnel quickly and have the issue resolved.
Complaints management:
This feature maximizes the organization’s ability to assess, analyze, and respond to customer complaints. It’s an automated method of recording, storing, and investigating a complaint so that corrective and preventive actions can be easily implemented.
Audit management:
For a QMS to function in the best way, it requires regular audits and reviews. An audit management tool helps organizations to plan, schedule, and facilitate audits, review results, and generate corrective or preventive action requests.
Correct and preventive action management (CAPA):
This feature manages and tracks actions by automating the entire CAPA process – from problem discovery to complete resolution. It captures events around the organization and routes possible actions to the appropriate quality teams for resolution.
Some of the Top Quality Management Software:
QT9 QMS:
This software eliminates all the paperwork and makes quality management to be electronic with full traceability. QT9 QMS comes with several features such as management review, inspections, document control, audit management, non-conforming products, preventive maintenance, evaluation of suppliers, and deviations.
Master control:
It is software that provides complete choices of fully functional compliance and quality solutions in a single software suite. This software enables enterprises to remove paper-based quality processes while adhering to the ISO quality standards and FDA regulations. This software also facilitates improving product quality, increasing operational efficiency, and accelerating time to market all these at lower costs.
Qualio:
This software is a complete suite platform and enables organizations to reach 100% ISO, GxP, and FDA compliance. It also enables companies to manage control of documents, suppliers, audits, complaints, and training from one place. Qualio is perfect for growing businesses in healthcare and life sciences. Qualio rationalizes quality management, captures approvals, creates controlled records & documents, manages training, provides feedback, and tracks compliance.
QCBD:
It is a comprehensive software suite that is low-cost and fully designed for quality management software used in the management of quality system data. This software cuts down the cost of achieving and maintaining compliance to meet the standards of quality management. QCBD provides main modules that include deviations in processes, non-conformance, control of the document, corrective actions, supplier management, management of products, and management of training.
Inspect2GO:
It is an online cloud-based quality control software beneficial for small manufacturers mainly. Its lower cost for manufacturers and improves product quality management. It combines mobile to cloud and database technology. This software is designed with many applications including structural assessment, construction, environmental compliance monitoring, site inspection, multi-unit housing, and other data collection processes conducted in the field.
Conclusion:
Quality Management Software is a set of business processes that are implemented to help an organization deliver products that consistently achieve customer satisfaction. Quality management is not a new thing in most organizations, however, most organizations tend to utilize a resource that helps them accelerate growth, reduce cost and increase revenue generation.
Quality is an effective concept that is ultimately defined by customer expectations and satisfaction. By investing in effective quality management software, the organization will be able to address quality-based issues that may affect staff, suppliers, stakeholders, partners, and customers.
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