The digital workplace isn't just defined by the technological innovations it implements. A digital workplace strategy will, above all, concentrate on the enterprise-wide implementation of its programs and applications by users. The modern workplace is continually changing.


Furthermore, the workplace environment is under siege by demographic changes, technological advances, globalization, and automation. In order to keep pace with these changes, business leaders will be using the opportunity to illustrate a deep understanding of the latest patterns in the workplace.

What is the digital workplace?

The digital workplace is a new method to manage the modern technologies used by employees to get work done that stresses accessibility and an overall better experience. It acknowledges that retaining top talent depends on creating a world-class working environment that reduces friction, connects people, improves morale, encourages collaboration, and is in keeping with the company's stated work culture.

A well-interconnected digital workplace requires substantial investment in resources and technologies. However, if the systems used are fairly low-cost, turn-key projects, API integrations and operating support and governance of these systems may be very high. Executive leaders who are signing up for digital workplace projects today are deeply interested in linking the results to ongoing business initiatives and the performance indicators associated with them.

Digital workplace for various industries

Banking, financial services and insurance (BFSI)

With their distributed workforce and the need for additional security, banks and credit unions have particular expectations for a digital workplace. Each industry is influenced by the digital revolution — but maybe none more than financial services. Banks, credit unions, and others in the industry are under immense pressure to provide consumers and employees with an elegantly designed, mobile-friendly network service that is accessible 24/7.

They're not able to be put back on a 9-to-5 working day. Financial services workers work in a wide range of business applications during the day, including many existing technologies that have not been modified and internally created apps that have a specific purpose. Employees, however, need the freedom to use all the resources they need on whatever device they use.


Scalpels and stethoscopes are not the only devices on which healthcare practitioners rely. In addition to state-of-the-art facilities, nuanced digital workplaces can help make medical wonders a possibility by ensuring that critical information is readily available even in emergencies. In health care, quality can be the difference between life and death.

Modern intranets provide critical information to on-call workers, such as doctors and nurses, at a moment's notice, helping employees to achieve high accuracy and efficiency. Furthermore, optimized digital workplaces can unify a notoriously segmented workforce by providing remote access to real-time updates, documents, and communications via mobile capabilities for all employees.

Retail & Consumer Goods

Digital workplaces can help retailers comply with union laws through the democratization of scheduling procedures. By providing employees with more flexibility and visibility in scheduling processes, flexible scheduling tools minimize attrition and enable employees to attain greater satisfaction with both their workplace and their personal lives.

Digital workplaces are critical to the elimination of managerial manipulation from the process. Employees gain autonomy from supervisors who may be forced to take days off or pick up shifts. Instead of receiving a phone call, workers can accept or refuse shifts without communicating directly with managers. What's more, employers can customize advanced digital workplaces to accommodate predictable scheduling regulations, completely prohibiting on-call scheduling.

Top 3 digital workplace trends that are shaping the industry growth:

Fast, reliable, multimodal communication

Although there is still a massive demand for voice, it is yet to become a part of a larger multimodal portfolio. Organizations also require video, collaboration, and mobile access, so they want it to be more streamlined and automated.

Mobile applications that provide consumers with complete (uninterrupted) connectivity and collaboration, including individual and group voice, video, IM, file sharing, and group chat options would flourish in the digital workplace. Enterprise social networking as part of the program can continue to keep workers in contact with the right people at the right time. Attractive mobile solutions prioritize high security and searchability.


Cyber threats and data leaks tend to occur regularly. That being said, with companies currently being kept accountable for securing employee and consumer records, the stakes have never been higher. DPR, data security, and network security are all getting more and more important, especially with marketing techniques such as personalization that require consent for data storage. Cybersecurity requires organizations to rethink how assets and data are protected.

Personal data of employees (name, address, phone number, etc.) has to be secured against phishing and vishing attempts — especially with Bring-Your-Own-Device (BYOD) policies where employees connect their own devices to internal networks. Organizations will continue to work on ways to improve productivity, efficiency, and cost. Nevertheless, successful organizations will not allow the future to be determined by the past. To truly excel in a digital transformation-driven age, organizations have to be versatile and open to adapt, be ready to rethink the way things have always been done.

Educate employees about everyday AI solutions

Artificial Intelligence (AI) is going to better describe the digital workplace. Over the years to come, more than 40 % of companies and one-tenth of future start-ups will employ more digital than human workers. While once seen as a technological buzzword, AI today blends into everyday working life so effortlessly that it can still slip under the radar for many workers.

Offices are continually innovating with revolutionary AI technologies, ranging from optimizing work routines to prioritizing emails, helping employees create better records, and improving personal and company productivity. Users either follow these AI digital workplace solutions intuitively or can be optimized by a sequence of automated prompts or videos. Employees are at the forefront of the new AI technologies delivered in the day-to-day systems they use can help streamline automated workflows and boost enterprise-wide performance regularly.

The bottom line

The digital workplace market is playing a critical role in pushing organizations forward; the time is now to prepare for the next wave of breakthroughs. While it's convenient to predict the potential of the workplace, nobody has a crystal ball to foresee what lies ahead. Despite the high-speed digital transition, one thing is certain: change must stay continuous.

Free Valuable Insights: Global Digital Workplace Market to reach a market size of USD 44.9 billion by 2026

In addition, job roles have been transforming turn into something completely different, while others have disappeared completely. The focus, though, was on hard skills, but this is now evolving and fast. Every year, companies face innovations and developments that change the way they work and function. About any part of the business is subject to transition, and the workplace is no different.

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Knowledge Based Value (KBV) Research is a global brand and consulting firm serving all kinds of business verticals, government and non-governmental organizations, and not-for-profit organizations. Our motto is to extend our services that will have a lasting impact on our clients who trust us with their business goals.

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