In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return.
With the majority of insurance executives believing that customer experience will see the biggest impact from technologies like AI, machine learning and advanced analytics, it is no surprise, therefore, that claims should take a special focus. The insurance now accepts that successfully implementing digital claims will unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organization.
To discuss how to leverage the value of digital to improve customer experience and deliver efficiencies, Insurance Nexus is bringing together a team of experts including, Bea Rolbiecki (AVP Senior Experience, USAA), Daniel Regan (Vice President, Financial Services, SAP Ariba), Allan Robinson (EVP Field Operations, Sales and Chief Claims officer, Horace Mann Insurance) and John Langowski (Chief Claims Officer, Swyfft), for a live webinar, ‘Boosting Claims Efficiency with Digital Technologies’ on February 21st at 11:30am ET.
Registrants to this webinar can expect to explore the following:
This webinar is being run in conjunction with Insurance Nexus’ upcoming Third Annual Connected Claims USA Summit 2019, taking place June 5-6, at the Marriott Marquis Chicago Hotel, Chicago. Welcoming over 1000 senior attendees, Connected Claims USA is the world’s largest gathering for claims executives striving for efficient, customer-centric claims processing. More information can be found on the website at https://events.insurancenexus.com/connectedclaimsusa/. ;
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