Transforming Insurance Customer Experience Using Connected, Digital Claims, with USAA, SAP Ariba, Horace Mann Insurance and Swyfft

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return.


With the majority of insurance executives believing that customer experience will see the biggest impact from technologies like AI, machine learning and advanced analytics, it is no surprise, therefore, that claims should take a special focus. The insurance now accepts that successfully implementing digital claims will unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organization.

To discuss how to leverage the value of digital to improve customer experience and deliver efficiencies, Insurance Nexus is bringing together a team of experts including, Bea Rolbiecki (AVP Senior Experience, USAA), Daniel Regan (Vice President, Financial Services, SAP Ariba), Allan Robinson (EVP Field Operations, Sales and Chief Claims officer, Horace Mann Insurance) and John Langowski (Chief Claims Officer, Swyfft), for a live webinar, ‘Boosting Claims Efficiency with Digital Technologies’ on February 21st at 11:30am ET.

Registrants to this webinar can expect to explore the following:

  • What customers really want is choice! Build the ultimate omnichannel experience with improved transparency, designing the customer experience around customer feedback to maximize impact
  • Simple improvements, maximum return: Identifying quick wins to drastically reduce cycle times and make your customers smile
  • The future of loss adjusters: working hand-in-hand with the robots – Use RPA as an enabler and a win-win for carriers and workers, overhauling the most routine administrative tasks and freeing up resources to focus on delivering an outstanding customer experience

Join the live webinar: ‘Boosting Claims Efficiency with Digital Tec...

This webinar is being run in conjunction with Insurance Nexus’ upcoming Third Annual Connected Claims USA Summit 2019, taking place June 5-6, at the Marriott Marquis Chicago Hotel, Chicago. Welcoming over 1000 senior attendees, Connected Claims USA is the world’s largest gathering for claims executives striving for efficient, customer-centric claims processing. More information can be found on the website at ;

Mariana Dumont

Head of USA Operations

Insurance Nexus

Phone: +44 (0) 207 422 4369

Toll Free: 1 800 814 3459 Ext: 4369



Insurance Nexus is part of FC Business Intelligence Ltd. FC Business Intelligence Ltd is a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK

Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, we provide the industry with a platform to network, discuss, learn and shape the future of the insurance industry.

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