Francesca Lehning's Posts (7)

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The Insurance industry is facing extensive operational challenges with disruptive market and consumer changes leaving insurers with no choice: innovate or die.

 As a result, many are undertaking a complete top-to-bottom transformation. One such U.S insurer is Liberty Mutual, who are exploring new ways to automate and operationalize to transform their processes.

PEX network spoke to the Director or Special Projects – Process and Technology, Sidharth Grover, to find out what he and his team are looking to gain from attending the Operational Excellence in Insurance event in Hartford Connecticut this October 17-19, 2016.

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You too can bring your team! Bringing your team will ensure that you get maximum value from benchmarking with and learning your North American peers. Not only is learning as a team the easiest way to empower and motivate, it is also a great way of upskilling your entire department, fast!

Bring your team and Save up to 30%

Team of 3 - 10% on any standard package

Team of 4 - 15% on any standard package

Team of 5 - 30% on any standard package

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3 OpEx Pillars for Insurance Firms

Ahead of the Operational Excellence for Insurance summit in Hartford, Connecticut, October 17 - 19, 2016, we’ve brought together three thought leaders to detail a key pillar OpEx best practice each to successful operational excellence and transformation.

Three thought leaders detail a key pillar of OpEx best practice each.

PILLAR 1: Creating the Right Operational Excellence Framework - John Martino (Aetna)

PILLAR 2: Communicate Change Management Enterprise-wide - Angie Kennard (Marsh)

PILLAR 3: Striking the Right Balance: Linking Strategy with Operations - Steve Jenkins (Anthem)

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As customers demand more, the insurance industry has to listen or lose out. An effective voice of the customer programme (VoC) will not only create an environment for continuous improvement, but also provide a competitive advantage in an increasingly crowded market. With more insurance companies conducting their own customer research, PEX Network spoke to Lisa Schilling, Vice President, Health Care Performance Improvement, Kaiser Permanente, about bringing the voice of the customer into the heart of the process to remain competitive in the digital age.

Download Lisa’s interview now

This interview took place ahead of PEX Network's 3rd Annual Operational Excellence in Insurance event.


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Ahead of the 3rd Annual Operational Excellence in Insurance, the PEX Network caught up with key speaker Allstate's CI Methodology Lead, Howard Grunwell to get a snapshot into how the company is responding to customers' changing expectations and transforming the customer experience.

Download the full interview here

To uncover more tips, tactics and ideas about operational excellence and transformation, plus hear more from Howard and our expert speaker faculty, join us at the 3rd Annual Operational Excellence in Insurance Summit.


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Who is attending OpEx Insurance 2016?

The response from the market to this timely meeting has been exceptional, with a number of the most senior Opex insurance professionals confirmed to attend.

If you’d like to see the full list of attendees please download here.

This is the only conference that takes a deep dive into the operational challenges facing the Insurance Industry. With new entrants and changing customer expectations on one side, and decreasing investment returns on the other, Insurers must make a choice: innovate or fall behind.

Operational Excellence in Insurance is your update on what other companies are doing, and how to retain an edge in an increasingly pressured environment. From the online customer experience to process automation, find out who’s doing what, to what effect, and how you can leverage new approaches.

Hear from 60+ insurer speakers and find out how other firms are:
• Embracing online and mobile operational models in response to the commoditization of insurance
• Reaching a deeper understanding of new customer expectations and putting the customer at the heart of the process
• Driving down operational costs with greater levels of process automation
• Making the economics of D2C stack up, underpinned by best practice process optimization
• Enabling faster changes in future, by utilizing process redesign, agile project execution and flexible IT systems

To learn more about operational excellence and transformation tactics and strategies, join us at the 3rd Annual Operational Excellence in Insurance Summit. It’s the only operational excellence summit dedicated to insurance will help you align your strategies and accelerate your transformation efforts.

Taking place on October 17-19, 2016 in Hartford, you'll also hear over 50 case studies from insurers including Allstate, Kaiser Permanente, UPMC Health Plan, Prudential Financial, State Farm Insurance Companies and many more.

If you’d like to see the full list of attendees please download here.


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Are You Ready for Digital Transformation?

Digital transformation means providing all our clients the possibility to interact with us via the channel they want, when they want. As a client experience leader, we will follow the client journey across all interaction channels”

You think you are ready for the digital transformation, but do you have the right foundation in place? Having a clear performance framework is the starting point for a successful digital transformation journey.

Ahead of the PEX Network’s 3rd Annual Operational Excellence in Insurance event, key speaker Benoit Gowigati, Vice President, Performance and Operational Excellence at Desjardins General Insurance, shares his insights on creating the right environment for digital transformation at the third-largest property and casualty insurance company

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8028252085?profile=originalThe insurance market has been under pressure to transform for many years now.

PWC identify five distinct pressure points: social, technological, environmental, economic and political. Their ‘2020: Competing for Future’ report describes how this is a time of massive and potentially disruptive change.

While the competitive landscape is experiencing significant shifts and technology continues to disrupt the market, insurers also have lots of opportunities to respond, adopt change, transform their services, and become the provider their customers are looking for.

In this eBook, we outline five strategies for organizations that want to succeed in the new generation of insurance services.

Read full eBook here:

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